Director of Business Development and Customer Experience

Palmetto Propane•Batesburg, SC

15d

About The Position

Palmetto Propane, Fuels, and Ice is a leading provider of propane and fuel services across South Carolina. We are committed to delivering safe, reliable energy solutions to residential, commercial, and agricultural customers. At Palmetto Propane, we’re not just offering a job - we’re offering the opportunity to grow with a family-owned company that values integrity, teamwork, and a strong work ethic. We are seeking an experienced Director of Business Development to lead our Sales, Retail, and Customer Service teams while driving organizational growth and ensuring exceptional customer experience at every touchpoint. This is a high-impact leadership role responsible for developing sales strategy, expanding business opportunities, strengthening customer relationships, and ensuring excellence in service delivery. The ideal candidate is a strategic thinker, strong communicator, and collaborative leader who thrives in a dynamic, fast-paced environment.

Requirements

Bachelor’s degree in business, Marketing, Management, or related field (or equivalent experience)
Minimum 5 years of leadership experience in sales, business development, or related roles.
Demonstrated ability to lead cross-functional teams toward shared goals.
Strong communication, negotiation, and relationship-building skills.
Proven track record of achieving revenue growth and managing customer-facing operations.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
Proficiency in CRM systems, reporting tools, Microsoft Office, and general computer applications.
Ability to travel regularly and represent the company professionally in various settings.

Responsibilities

Provide leadership, direction, and operational oversight for all Sales functions, including Outside Sales, Inside sales (retail and residential), and the Customer Service Team.
Develop and execute strategic plans to achieve company growth goals and expand market.
Monitor key performance metrics related to sales performance, customer retention, service delivery, and team productivity.
Oversee customer experience initiatives to ensure consistent, high-quality interactions across all departments.
Cultivate strong internal partnerships with Dispatch, Operations, Service and Financial teams.
Identify and pursue new business opportunities, including commercial, agricultural, and residential market growth
Conduct regular coaching, training, and performance evaluations for team members.
Manage key customer accounts and serve as an escalation point for complex issues.
Analyze market trends, customer feedback, and competitive activity to inform strategy.
Represent the company at industry events, networking functions, and community outreach activities.
Assist with budgeting, forecasting, and resource planning for the Sales and Customer Service functions.
Perform all other duties as assigned.