Director of Building Support

Plymouth Housing Group•Seattle, WA

just now•Hybrid

About The Position

The Director of Building Support provides strategic leadership for Plymouth Housing’s janitorial and Housing Support Specialist (HSS) programs, ensuring that the organization’s buildings remain safe, clean, and dignified environments for residents. This role promotes living conditions that reflect Plymouth’s commitments to hospitality, safety, harm reduction, trauma-informed practice, and equity. Reporting to the Senior Director of Building Operations, the Director sets organization-wide standards for apartment condition improvement, inspection readiness, sanitation response, and predictable systems of care. Working closely with Facilities, Safety, Quality, Innovation & Health (QIH), and After-Hours Operations, this role strengthens cross-department collaboration and establishes measurable improvements in resident health and well-being. The Director focuses on strategy, data, and alignment, while the Building Support Manager oversees daily operations and staff supervision.

Requirements

Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming communities where residents experience dignity, choice, and belonging.
Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
Deep knowledge of janitorial operations, environmental health, and inspection readiness standards.
Strong leadership experience with complex, multi-site programs.
Demonstrated success improving KPIs and operational systems through cross-department collaboration.
Knowledge of trauma-informed care, harm reduction, and Housing First principles.
Highly skilled in data analysis, program evaluation, and systems improvement.
Experienced in policy and SOP development.
Excellent communication and relationship-building skills across departments.
Balanced approach to equity, safety, and compliance.
Bachelor’s degree in Public Health, Facilities Management, Social Services, Property Management, or a related field; equivalent experience may substitute.
Seven (7+) years of progressive leadership in property operations, supportive housing, environmental services, or related fields.
Minimum of three (3+) years of direct supervisory experience managing managers or multi-site teams.
Proven success improving inspection outcomes, sanitation standards, or apartment conditions.
Experience working in supportive housing or with individuals experiencing homelessness.

Nice To Haves

Experience responding to complex sanitation or apartment health risks preferred.
Familiarity with landlord-tenant law and regulatory inspections preferred.
Certifications in environmental health, OSHA safety, or property management preferred.

Responsibilities

Develop and implement portfolio-wide strategy for Housing Support and Janitorial programs aligned with Plymouth’s mission and supportive housing standards.
Establish goals, KPIs, and quality benchmarks for apartment conditions, sanitation, and inspection readiness.
Provide direct supervision and guidance to Building Support Managers, ensuring consistency, accountability, and professional growth.
Oversee the Housing Support Specialist program to improve apartment conditions and assist residents in maintaining clean, safe homes.
Monitor apartment health trends, inspection reviews, and condition data to drive continuous improvement.
Partner with Facilities and the Director of Asset Management to coordinate janitorial assignments, balancing priorities between building cleanliness and unit-turn completion.
Collaborate with Resident Well-Being and QIH leadership to ensure apartment support services align with individual resident health and behavioral needs.
Set and maintain cleanliness and sanitation standards across the portfolio, including common areas and unit-turn protocols.
Approve and update policies and SOPs related to deep cleaning, move-in/move-out standards, hoarding response, and emergency sanitation.
Lead inspection readiness strategies and corrective action planning in partnership with Facilities, Compliance, and Portfolio Management.
Collaborate cross-departmentally to address complex sanitation, pest mitigation, and high-risk apartment conditions.
Work with Learning and Development to ensure training programs reinforce trauma-informed, harm-reduction, and safety-centered practices.
Create dashboards and use data analytics to monitor trends and measure impact.
Recommend staffing model or resource adjustments to optimize program performance.