Director of Billing & Revenue Operation

Stord

20h

About The Position

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. We are seeking a highly analytical and technically capable leader to own Revenue and Billing Operations across our 3PL platform, inclusive of parcel and fulfillment services. This role is critical to ensuring complete and accurate revenue capture, translating complex client contracts into executable billing logic, and driving improvements in cash flow and margin visibility. The ideal candidate combines strong financial acumen with the ability to understand underlying data flows, system architecture, and operational processes. This is not a traditional billing role; it is a cross-functional position at the intersection of Finance, Operations, and Engineering.

Requirements

10+ years of experience in revenue operations, billing, finance, or related roles, preferably in logistics, 3PL, or high-volume transaction environments
Strong understanding of complex billing models (usage-based, contract-driven, multi-service pricing)
Demonstrated ability to work with data systems and understand underlying data flows (ERP, WMS, TMS, parcel systems, and billing platforms)
Experience partnering with Engineering or Data teams to design scalable processes and automation
Knowledge of revenue recognition principles (ASC 606)
Strong analytical skills with ability to identify and resolve discrepancies at the root cause level
Experience managing A/R, collections, and cash application processes
High attention to detail with a focus on accuracy, accountability, and continuous improvement

Nice To Haves

experience with software revenue is a plus

Responsibilities

Own end-to-end, contract-driven billing processes across parcel and fulfillment services
Translate complex client agreements into accurate, scalable billing logic and workflows
Ensure completeness, accuracy, and timeliness of all customer invoices
Design and maintain client-specific billing configurations and pricing structures
Develop a deep understanding of data flows across WMS, TMS, parcel systems, and billing platforms
Partner with Engineering and Data teams to define, improve, and automate billing logic and integrations
Identify gaps in data capture or system design that impact revenue realization and resolve root causes
Build scalable processes that reduce manual intervention and improve audibility
Ensure accurate revenue recognition in accordance with applicable accounting standards (ASC 606 / software revenue where applicable)
Partner with Corporate Accounting to support month-end close, including revenue accruals and reconciliations
Deliver clear reporting on revenue, billing accuracy, and margin by client, service line, and activity
Own parcel and third-party cost recognition and reporting
Perform margin analysis by customer, contract, and service offering
Partner with Finance and Operations to identify pricing gaps, cost leakage, and margin improvement opportunities
Monitor A/R aging and drive improvements in DSO
Own cash application processes and ensure timely and accurate posting of receipts
Develop cash receipt forecasting and support liquidity planning
Lead collections efforts in coordination with Customer Success and Sales
Partner with Sales, Legal, and Customer Success to ensure contracts are structured for accurate billing and revenue capture
Support contract onboarding and ensure billing alignment prior to go-live
Coordinate with Customer Success to resolve billing inquiries, disputes, and escalations
Partner with Operations to ensure services delivered are fully and accurately billed
Maintain strong internal controls over billing, revenue recognition, and cash application
Support external audits and revenue-related reviews
Ensure billing and revenue processes are compliant, documented, and scalable
Oversee sales tax discovery and ensure proper application across services and jurisdictions
Partner with external advisors as needed to maintain compliance