Director of Bankcards - Title Commensurate with Years of Experience

Bankers' Bank•Madison, WI

6d•Onsite

About The Position

Bankers' Bank is a fast-growing, state-chartered financial institution with over $1.5 billion in assets committed to assisting community banks with their payments and financial service needs for over 40 years. In addition to specializing in providing correspondent banking products and services to community banks we also provide bank holding company loans, commercial lending, leasing, secondary mortgage products, cash letter/cash management, investment trading, safekeeping and portfolio accounting, correspondent credit services, international services, bank card products, and risk management solutions. Bankers' Bank has offices in Madison, WI, Des Moines, IA, Chicago, IL, Dublin, OH and Indianapolis, IN. Bankers' Bank is seeking a professional for the oversight of the Bankcards division at our Madison, WI headquarters office. This position is responsible for managing card issuing programs, department budgeting, business development, credit quality/collections, policy, regulatory compliance, vendor management and implementation of processes/procedures that create scalability and operation efficiencies. A key responsibility of this role is driving product advancement leading innovation across card products, identifying emerging opportunities, and ensuring the Bank's offerings remain competitive, relevant, and strategically positioned in the marketplace. Leadership & Management Lead the department through strategic vision and product evolution Implement strategies to meet income and budget objectives Assume responsibility for the department regulatory and compliance requirements. Coordinate and oversee the preparation and delivery of customer training and communications Utilize KPIs to provide department and industry related analysis & trends Utilizes leadership skills to mentor, develop and establish a framework for accountability Participates in the Bank's ERM Committee Operations & Business Development Manage business development & card operations Assist with data management projects and system conversions Maintains accurate CRM sales pipeline and data Perform periodic reviews to ensure that procedures are complete, accurate and up to date Maintains and assures the department maintains and complies with established credit card and Bank policies/ department procedures Ensures customer satisfaction and delivery Qualifications Ideal candidate will have a bachelor's degree in finance, accounting, business administration, economics, or other related field or an equivalent combination of education and experience sufficient to perform the position functions of the job and three or more years of leadership and management experience. Ideal candidates will also have credit card industry experience including extensive knowledge of the credit card industry (issuing cards, merchant services, regulations, licensing, customer service, operations, project management and conversions). Prior business development and FIS card program experience.

Requirements

Bachelor's degree in finance, accounting, business administration, economics, or other related field or an equivalent combination of education and experience sufficient to perform the position functions of the job
Three or more years of leadership and management experience
Credit card industry experience including extensive knowledge of the credit card industry (issuing cards, merchant services, regulations, licensing, customer service, operations, project management and conversions)

Nice To Haves

Prior business development and FIS card program experience

Responsibilities

Managing card issuing programs
Department budgeting
Business development
Credit quality/collections
Policy
Regulatory compliance
Vendor management
Implementation of processes/procedures that create scalability and operation efficiencies
Driving product advancement leading innovation across card products
Identifying emerging opportunities
Ensuring the Bank's offerings remain competitive, relevant, and strategically positioned in the marketplace
Lead the department through strategic vision and product evolution
Implement strategies to meet income and budget objectives
Assume responsibility for the department regulatory and compliance requirements
Coordinate and oversee the preparation and delivery of customer training and communications
Utilize KPIs to provide department and industry related analysis & trends
Utilizes leadership skills to mentor, develop and establish a framework for accountability
Participates in the Bank's ERM Committee
Manage business development & card operations
Assist with data management projects and system conversions
Maintains accurate CRM sales pipeline and data
Perform periodic reviews to ensure that procedures are complete, accurate and up to date
Maintains and assures the department maintains and complies with established credit card and Bank policies/ department procedures
Ensures customer satisfaction and delivery