Director of Assisted Living and Memory Support

Sun Health • Surprise, AZ

3d

About The Position

Director, Assisted Living and Memory Support - Join Our Big-Hearted Team
Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our exceptional team at The Colonnade in Surprise, AZ!
Your Mission: The Director of Assisted Living and Memory Support provides leadership and oversight for the Assisted Living and Memory Support programs, ensuring compliance with state and federal regulations, high-quality resident care, and operational excellence. The role fosters resident independence and satisfaction, develops strong relationships with residents, families, and staff, and builds an engaged, high-performing team while supporting census growth and budget management.
Why Choose Us?
Great Place to Work: Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023.
National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021.
Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.

Requirements

• Bachelor's degree in healthcare administration, nursing or related field
• Current Assisted Living Facility Manager certification
• 5 to 7 years of progressive leadership experience in assisted living, memory support, or senior care services
• Current possession or can obtain a Level 1 Fingerprint Clearance Card

Nice To Haves

• Current RN or LPN license (preferred)

Responsibilities

• Directs the day-to-day operations of the Assisted Living and Memory Support units in compliance with federal, state (Arizona), and local regulations.
• Ensures services are resident-centered and aligned with the organization's mission and quality standards.
• Oversees census development strategies, admissions/discharges, and overall occupancy performance.
• Leads interdisciplinary teams in continuous quality improvement and care outcomes.
• Ensures documentation, medication administration, and service delivery meet licensing and clinical standards.
• Monitors resident conditions, care plans, and medical records, including controlled substances, to ensure ongoing compliance and timely updates.
• Participates in and supports internal audits, licensing surveys, and incident reviews.
• Provide strong, values-based leadership that models accountability, engagement, and collaboration.
• In partnership with Senior Director, recruit, hire, and onboard team members, ensuring alignment with organizational mission and culture.
• Support employee growth through coaching, feedback, training, and professional development opportunities.
• Promote a positive culture grounded in resident dignity, service excellence, and trauma-informed dementia care practices.
• Maintains proactive communication with residents and families, ensuring satisfaction and addressing concerns.
• Protects resident rights, dignity, and individual choices while promoting a vibrant, safe living environment.
• Conducts regular rounds to ensure safety, cleanliness, and regulatory adherence across all departments.
• Investigates resident and staff incidents, identifying root causes and implementing corrective actions.
• Monitors and reports key metrics such as falls, hospital transfers, medication errors, and emergency calls.
• Use data to drive performance improvements and operational decision-making.

Benefits

• Comprehensive health benefits (Medical, Dental & Vision).
• 401k with immediate vesting and up to 4% employer match.
• Tuition Reimbursement.
• Exclusive discounts through The Employee Network.
• Access to the Employee Association, supporting team members in need.

What This Job Offers

• Job Type: Full-time
• Career Level: Director