Director of Analytics, Professional Services - Featurespace

Visa•Austin, TX

3h•Hybrid

About The Position

The Director of Analytics, Professional Services is responsible for leveraging Visa’s data insights into actionable tools and services for Visa and our customers. This includes supporting the development of self-service reporting and analytic tools, recurring business reports, ad-hoc analytics, and other data functions that enable performance monitoring, troubleshooting, and informed business decisions. The Director role assists in managing Visa’s risk models in alignment with Visa’s model risk management framework. Directors help ensure compliance with model risk management policies, guidelines, and procedures, and support escalation of model changes or issues to Model Risk Management.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Strong communication skills across diverse stakeholders.
Ability to work independently and collaboratively.
Demonstrates professionalism and resilience in complex situations.

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Responsibilities

Support development of tools and strategies for monitoring data quality and integrity.
Assist in creating and managing recurring business reports on Visa products.
Provide analytic and reporting support to customer success and client management teams.
Conduct ad-hoc analytics for troubleshooting, root cause analysis, and fraud pattern identification.
Contribute to the development and maintenance of Visa’s self-service analytics and reporting services.
Collaborate on the use, development, and management of models and associated risks, ensuring alignment with business needs.
Serve as a point of contact for model-related questions and coordinate with relevant teams.
Evaluate new data sources and features for potential model improvements.
Maintain communication with Model Risk Management and other stakeholders on new models and updates.
Ensure vendors adhere to Visa’s guidelines and transfer all model materials to Visa.
Assist in documenting model implementation plans and coordinating releases with product and validation teams.
Provide necessary documentation for validation and sign-off processes.
Offer input on modeling approaches, data sources, and design.
Review model results and provide feedback to developers.
Maintain archives of model documentation and backup versions as appropriate.
Perform other duties as assigned.