Director of Ambulatory Practice Operations, Heywood Medical Group, 40-Hour, Days

Heywood Medical Group•Gardner, MA

About The Position

The Director of Practice Operations report director to the Vice President of Ambulatory Services and Executive Director of Heywood Medical Group. The Director of Practice Operations is a key leadership role responsible for overseeing the strategic, financial, and operational performance of all outpatient medical practices within the Heywood Medical Group. This individual ensures efficient day-to-day operations, fosters a culture of excellence in patient care and service delivery, and supports the alignment of clinical and administrative functions with organizational goals. The Director collaborates closely with physicians, advanced practice providers, clinical teams, and administrative leaders to implement best practices, optimize workflows, and ensure regulatory compliance. This position plays a critical role in driving practice growth, enhancing patient satisfaction, and managing operational budgets, staffing, and performance metrics to ensure the highest quality of care in a cost-effective manner.

Requirements

Minimum Education Bachelor degree in Business / Health Management or Associates degree with additional practice management experience
Minimum Work Experience Minimum of 5+ years of experience as a Practice Administrator / Practice Manager
Demonstrated ability to mentor and develop high-performing teams, including practice managers, supervisors, and frontline staff, to promote leadership growth and succession planning.
Skilled in providing constructive, real-time feedback and individualized coaching to support continuous improvement, staff engagement, and professional development.
Advanced Microsoft Office skills and Google Suite skills, with an ability to become familiar with Medical Group-specific programs and software
Adept at managing interpersonal dynamics with empathy and professionalism, helping staff navigate challenges and strengthen team collaboration.
Proficiency in collaboration and delegation of duties
A proactive approach to problem-solving with strong decision-making skills.
Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
Exceptional interpersonal skills.
Friendly and professional demeanor

Responsibilities

Ensures that each office practice follows HMG office policies and procedures; adheres to all Heywood Healthcare policies and procedures and local, state and federal laws, rules and regulations; and maintains all JCAHO, OSHA, RHC and other standards relating to the operation of a physician office involved in the practice of medicine.
Participates in the process of interviewing, hiring, training, appraising, handling corrective actions, addressing complaints and resolving problems of managers.
Ensures that practice managers resolve conflicts and promote cohesiveness in their practices, serves as liaison between the practices and other clinical and administrative components of HMG, and intervenes as necessary if problems or disputes continue.
Researches and reviews reports for unusual operational practices.
Remains current with coding and insurance practices so as to be able to provide a resource to managers concerning requirements.
Serves as the primary liaison with other areas of HMG to improve efficiencies, simplify procedures, and increase productivity.
Maintains an up-to-date knowledge of the tasks performed in all practice offices, including such things as registration, charge posting, cash balancing, billing, auditing, reception, supply acquisition, customer service, patient financial counseling, etc.
Prepares reports and analysis reflecting progress, adverse trends and appropriate recommendations or conclusions for improvements or course corrections.
Assists managers to prepare and maintain departmental budgets and monitors the execution of the budget.
Meets regularly with managers and office employees to bring them up-to-date on activities and new policies and to discuss problems and opportunities.
Assisting with daily operations, including patient flow, staffing, and resource allocation to ensure smooth clinic functioning
Completes 90 day and annual evaluations
Assists in Quality measures tracking and reporting
Completes all Annual Mandatory Education requirements
Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors