Director of Alliance Management

Sonepar•West Valley City, UT

About The Position

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities. Job Summary The Director of Alliance Management is responsible for communicating operational and financial metric results as required by Alliance customers. This role will develop analytics and strategies for long-term solutions in partnership with mid- and high-level leadership to promote long-term Alliance growth.

Requirements

Ability to travel 25%-50%
Advanced proficiency in Microsoft Office Suite, such as Excel, Word, Teams, PowerPoint
Ability to clearly explain complex concepts and deliver effective training in both individual and group settings
Strong verbal and written communication skills
Strong organizational and analytical abilities
Excellent problem solving and decision-making skills
Highly process-driven with strong attention to detail
Collaborative team player who fosters synergy and can perform under pressure to meet deadlines

Nice To Haves

Proficiency in Eclipse
Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Analyze productivity metrics and partner with regional operations teams to drive customer service improvement.
Identify and implement best practices and new technologies to enhance productivity and operational efficiency.
Lead and manage various projects focused on researching and analyzing service-level metrics to uncover trends, address common issues, and recommend corrective actions.
Prepare financial models for senior management, providing reporting capability down to the customer level.
Create and deliver cost analysis and supporting documentation for customer presentations (Cost Savings Presentation).
Develop key performance indicators (KPIs) to measure success and identify opportunities for improvement.
Evaluate and recommend upgrades to current inventory based upon data results.
Coordinate and facilitate training.
Participate in joint customer meetings and calls to strengthen relationships and align on objectives.
Provide pricing support and conduct detailed pricing analysis.
Create value add opportunity actions.
Collaborate with various large Alliance customers in which the above benchmarks and reporting capabilities are required.