Director of AI & Access Security | People Leader
About The Position
Overview ServiceNow is seeking an experienced and visionary Director of AI & Access Security to lead strategy, product direction, and execution for our AI and access security portfolio. This role owns the end-to-end leadership of AI Control Tower security, AI communication security, MCP and Agent-to-Agent (A2A) protocol security, and platform access controls for users and non-users across the Now Platform. This is a high-impact, high-visibility leadership role responsible for shaping enterprises secure AI systems, govern access, meet regulatory demands, and scale securely in an increasingly autonomous and agentic future. The Director will serve as a strategic partner for Engineering, AI Control Tower, Platform Security, Identity & Authentication, Legal & Compliance, and Executive Leadership. What You’ll Do Strategic Leadership & Vision Define and drive a multi-year strategy and product vision for AI & Access Security aligned with ServiceNow’s platform and business priorities. Lead ServiceNow’s Customer Zero adoption of AI and access security capabilities, influencing internal usage patterns and enterprise-scale best practices. Partner with executive leadership to articulate progress, outcomes, and business value to internal and external stakeholders. Product Strategy, Roadmap & Delivery Own the AI & Access Security product roadmap, including prioritization, sequencing, dependencies, and delivery outcomes. Translate complex requirements across AI security, access management, compliance, audit, privacy, and operational resilience into clear functional specifications and engineering deliverables. Champion AI-native features, agentic workflows, and automation-driven security capabilities that modernize enterprise risk management. Ensure solutions are scalable, resilient, automated, and deeply integrated with the ServiceNow platform and AI ecosystem. Cross-Functional Leadership Act as the central point of coordination across AI Control Tower, Identity & Authentication, Platform Security, Engineering, Audit, Risk, and Compliance teams. Lead cross-functional planning forums to define requirements, integration patterns, release plans, and adoption strategies. Influence decision-making across security, product, engineering, and business stakeholders without direct authority.
Requirements
- 10+ years of experience in AI security, access security, authorization, and data security.
- Deep expertise in LLM security, GenAI, agentic systems, and AI control frameworks.
- Proven experience designing and operating enterprise access management programs.
- Demonstrated history of building, mentoring, and leading high-performing teams.
- Strong customer-first mindset with the ability to balance innovation, risk, and usability.
- Experience with process automation and AI-driven security workflows.
- Strong analytical and systems-thinking skills, including exposure to AI & Access security tactics.
- Ability to clearly communicate complex technical and regulatory concepts to executives, customers, and cross-functional partners.
Nice To Haves
- Experience working with or building on the ServiceNow Platform.
- Background in AI security product management for enterprise or platform-scale solutions.
- Experience operating in highly regulated, global enterprise environments.
Responsibilities
- Define and drive a multi-year strategy and product vision for AI & Access Security aligned with ServiceNow’s platform and business priorities.
- Lead ServiceNow’s Customer Zero adoption of AI and access security capabilities, influencing internal usage patterns and enterprise-scale best practices.
- Partner with executive leadership to articulate progress, outcomes, and business value to internal and external stakeholders.
- Own the AI & Access Security product roadmap, including prioritization, sequencing, dependencies, and delivery outcomes.
- Translate complex requirements across AI security, access management, compliance, audit, privacy, and operational resilience into clear functional specifications and engineering deliverables.
- Champion AI-native features, agentic workflows, and automation-driven security capabilities that modernize enterprise risk management.
- Ensure solutions are scalable, resilient, automated, and deeply integrated with the ServiceNow platform and AI ecosystem.
- Act as the central point of coordination across AI Control Tower, Identity & Authentication, Platform Security, Engineering, Audit, Risk, and Compliance teams.
- Lead cross-functional planning forums to define requirements, integration patterns, release plans, and adoption strategies.
- Influence decision-making across security, product, engineering, and business stakeholders without direct authority.
Benefits
- health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
