Director of AI & Access Security | People Leader
About The Position
Overview ServiceNow is seeking an experienced and visionary Director of AI & Access Security to lead strategy, product direction, and execution for our AI and access security portfolio. This role owns the end-to-end leadership of AI Control Tower security, AI communication security, MCP and Agent-to-Agent (A2A) protocol security, and platform access controls for users and non-users across the Now Platform. This is a high-impact, high-visibility leadership role responsible for shaping enterprises secure AI systems, govern access, meet regulatory demands, and scale securely in an increasingly autonomous and agentic future. The Director will serve as a strategic partner for Engineering, AI Control Tower, Platform Security, Identity & Authentication, Legal & Compliance, and Executive Leadership.
Requirements
- 10+ years of experience in AI security, access security, authorization, and data security.
- Deep expertise in LLM security, GenAI, agentic systems, and AI control frameworks.
- Proven experience designing and operating enterprise access management programs.
- Demonstrated history of building, mentoring, and leading high-performing teams.
- Strong customer-first mindset with the ability to balance innovation, risk, and usability.
- Experience with process automation and AI-driven security workflows.
- Strong analytical and systems-thinking skills, including exposure to AI & Access security tactics.
- Ability to clearly communicate complex technical and regulatory concepts to executives, customers, and cross-functional partners.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Apply deep expertise in AI security and cybersecurity frameworks, including but not limited to SOX ITGC, NIST, ISO, CMMC, privacy regulations, vendor risk, operational resilience, and the EU AI Act.
- Guide architectural decisions related to LLM security, agentic systems, authorization models, protocol security, data protection, and platform access controls.
- Evaluate data models, integrations, system architecture, and implementation quality to ensure long-term platform integrity.
- Drive global enablement through training, documentation, communication, and adoption programs.
- Define and track KPIs and success metrics for adoption, utilization, risk reduction, and business value realization.
Nice To Haves
- Experience working with or building on the ServiceNow Platform.
- Background in AI security product management for enterprise or platform-scale solutions.
- Experience operating in highly regulated, global enterprise environments.
Responsibilities
- Strategic Leadership & Vision Define and drive a multi-year strategy and product vision for AI & Access Security aligned with ServiceNow’s platform and business priorities.
- Lead ServiceNow’s Customer Zero adoption of AI and access security capabilities, influencing internal usage patterns and enterprise-scale best practices.
- Partner with executive leadership to articulate progress, outcomes, and business value to internal and external stakeholders.
- Product Strategy, Roadmap & Delivery Own the AI & Access Security product roadmap, including prioritization, sequencing, dependencies, and delivery outcomes.
- Translate complex requirements across AI security, access management, compliance, audit, privacy, and operational resilience into clear functional specifications and engineering deliverables.
- Champion AI-native features, agentic workflows, and automation-driven security capabilities that modernize enterprise risk management.
- Ensure solutions are scalable, resilient, automated, and deeply integrated with the ServiceNow platform and AI ecosystem.
- Cross-Functional Leadership Act as the central point of coordination across AI Control Tower, Identity & Authentication, Platform Security, Engineering, Audit, Risk, and Compliance teams.
- Lead cross-functional planning forums to define requirements, integration patterns, release plans, and adoption strategies.
- Influence decision-making across security, product, engineering, and business stakeholders without direct authority.
Benefits
- health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
