Director of AGS and Spares Quality

Applied Materials•Phoenix, AZ

1d•$172,000 - $236,500

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Requirements

Functional Knowledge
Familiar with Applied product and service, Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise
Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions
Leadership
Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy
Problem Solving
Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment
Impact
Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business
Interpersonal Skills
Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Responsibilities

Heading AGS Quality for spares repair & refurbish supplier Quality.
Demonstrates intermediate knowledge and skills within Quality tools and methods to drive continuous improvement across the Spares and Repair sectors.
Provides ownership of the Key Spares/Repair quality metrics/dashboard and cross organizational collaboration for continuous improvement.
Provides ownership to develop and deploy new methods of capturing the customer quality experience and mitigate future risk, such as a Spares Defense Line Suite.
Provides ownership of assuring AGS Escalations are driven to closure and may be required to support customer “report out”
Provides ownership of the Mask Products Supplier Part Quality improvement.
Provide & participate various training to AMAT employees, supplier, customers as needed.
Receives a moderate level of guidance and direction
Work with the field service focal person and the customer to fully understand the issue.
Assume as primary focal responsible for driving corrective action and proactively resolving issues
Supports monthly/quarterly(QOR) reviews with the customer quality team and GM of the AGS BU/Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance Indicators
Gather solutions, such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performance
Capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards
Coordinate issue resolution using quality tools (NCM, Advanced Problem Solving (APS), and statistical analysis tools)
Work closely with all organizations to and cross functional teams to assure the right owner is identified to execute root cause and establish corrective actions.
Coordinate closure based on findings from the FA report
Proficiency in 8D methodology
Define and implement corrective actions with supervision
Identify the systems, processes, practices and procedures that need to be modified to prevent recurrence of this and all similar problems
Determine Systematic High Volume problem to help improve field Quality
Responsible for meeting customer expectations in product quality, responsiveness and services.
Ensures that all interactions with customers are done in a professional and timely manner.
Provides clear and well-articulated vision, strategies and plans to continuously improve product and service quality for our customers.