Director of After-Hours

Plymouth Housing Group • Seattle, WA

just now • Hybrid

About The Position

The Director of After-Hours Operations provides strategic leadership and direct oversight of Plymouth Housing’s 24/7 emergency response system. This role ensures operational continuity, staff support, and coordinated emergency response across all Plymouth properties in alignment with the organization’s mission, safety protocols, and equity values.

Serving as the senior escalation authority for significant incidents outside standard business hours, the Director leads the after-hours call structure, supervises on-call and after-hours managers, and partners closely with Safety, Facilities, and Housing Operations leadership. This position guides responses to building emergencies—such as fires, floods, major system failures, and critical resident or staff safety events—with composure, clarity, and trauma-informed care.

The Director of After-Hours Operations works evenings and weekends as needed to provide leadership presence during emergencies and ensure staff are supported at all times.

Requirements

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Strong crisis leadership and emergency management skills with the ability to make clear, decisive judgments under pressure.
• Deep understanding of trauma-informed and harm-reduction practices.
• Knowledge of building systems, facilities operations, and emergency response procedures.
• Excellent communication, de-escalation, and collaboration skills across departments.
• Skilled supervisor able to coach and support staff during high-stress circumstances.
• High emotional intelligence and professional composure in fast-changing environments.
• Bachelor’s degree in Public Administration, Emergency Management, Social Services, Property Management, or related field (or equivalent combination of experience).
• Seven (7+) years of progressive leadership experience in property operations, supportive housing, facilities coordination, emergency management, or a related field.
• Minimum of three (3+) years of direct supervisory experience.
• Demonstrated experience managing or responding to high-risk or emergency situations.
• Background in supportive housing, social services, or housing stability environments.

Nice To Haves

• Experience managing multi-site operations and on-call systems is preferred.
• Familiarity with Seattle Fire Code and local emergency response systems preferred.
• Experience with incident command or emergency preparedness planning preferred.
• Certifications in emergency management, facilities management, or crisis intervention preferred.

Responsibilities

• Lead Plymouth’s after-hours emergency response system, ensuring clear communication, accountability, and timely decision-making during crises.
• Serve as the final escalation authority for high-risk incidents occurring outside standard business hours.
• Provide direct leadership and real-time consultation to Swing Shift, Overnight, and On-Call Managers during urgent situations.
• Coordinate with emergency responders (fire, police, medical) and internal teams during major building events.
• Maintain accurate incident documentation and next-day reporting to leadership.
• Conduct After-Action Reviews and implement system improvements based on lessons learned.
• Partner with Facilities staff and vendors to manage responses to flooding, power outages, sprinkler discharges, and other building emergencies.
• Develop standardized protocols for after-hours operations, escalation procedures, and hospitality standards across properties.
• Supervise after-hours personnel; ensure appropriate performance expectations, training, and support during crisis events.
• Collaborate with Learning & Development to deliver training on trauma-informed, harm-reduction-centered emergency response, and front desk operations.
• Monitor incident trends and coordinate cross-departmental improvements in risk management and emergency preparedness.
• Maintain and regularly update the “Red Book” emergency systems guide and contact trees.
• Conduct regular safety drills and preparedness reviews in partnership with Safety and Facilities teams.
• Ensure that all emergency responses uphold Plymouth Housing’s values of dignity, respect, harm reduction, and resident-centered care.

Benefits

• We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options.
• Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees