Director of Adventure Excursions

Icy Strait Point LLC•Hoonah, AK

2d•$100,000 - $120,000

About The Position

This additional Director of Excursions position is responsible for the adventure excursions such as zip line, ATV tours adventure park and other related adventure tour products and the overall guest experience, including productivity and profitability.

Requirements

Minimum 10 years working in cruise destination tourism industry, preferably in Alaska, with emphasis in operations and guest services in adventure shore side excursions.
Minimum 7 years’ experience managing staff of 40 or more.
Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs.
Proven outstanding customer service philosophy and practices.
Bachelor’s Degree in business or tourism preferred.
Able to lift, push pull 60 pounds, stand for extended periods, and walk 5+ miles daily
Able to work within heights such as the zip line or adventure park environment
Able to work long hours in peak season with limited time off
Willing to live in a remote, rural community
Comfortable traveling by small plane or ferry to and from a remote setting
Able to walk and drive on gravel roads in inclement weather

Responsibilities

Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
Lead assigned tours, and staff in coordinating seasonal operations.
Oversee communication and compliance of contracted tour providers.
Conduct weekly, and as needed, meetings with Excursions Supervisors and Excursions Staff to provide coaching and boost morale.
Ensure all tour equipment is tour ready, including routine cleaning, service checks, and compliance.
Lead general compliance, maintenance, and dispatching.
Lead regular safety and tour quality auditing.
Monitor excursion budgets and maintain alignment with financial targets throughout the season.
Track and forecast labor, equipment, and supply costs to support effective decision-making.
Identify cost-saving opportunities while protecting guest experience and tour quality.
Review weekly revenue trends and support necessary adjustments to strengthen profitability.
Ensure spending adheres to approved budgets and escalate variances when needed.
Assist in site wide operations process improvement efforts.
Additional duties as assigned.