Director of Admissions & Community Outreach

Franciscan Ministries•Lindenhurst, IL

10h•$85,000 - $95,000

About The Position

In this role you will be responsible for facilitating the inquiry and admission process of nursing home placement for patients/residents to this community from physicians, hospitals, and the general public, along with networking/promoting our services to the same. The Director of Admissions & Community Outreach will maintain budgeted occupancy goals and complies with department and community policies, procedures, and standards. This position will perform pre-admission assessments within a variety of health care and home-based settings to facilitate sound and rapid admissions decisions for the skilled nursing community.

Requirements

High School Diploma/GED required
3+ years of sales and marketing experience in healthcare required
Ability to demonstrate professionalism and provide an excellent first impression of the organization/community
Moderate amount of local travel for marketing and special events

Nice To Haves

Bachelor’s in Marketing or Business related field preferred
Senior Housing industry experience preferred

Responsibilities

Build relationships with case managers, discharge planners, social workers, key clinicians, surgery schedules, practice managers, physicians, specialists, and key community influencers to grow census for skilled.
Identify, develop, strengthen, and maintain referral sources to facilitate and drive qualified skilled referrals.
Develop an in-depth understanding of the campus programs and services to accurately highlight clinical capabilities with referral sources.
Manage all inquiries and work directly with Admissions team conducting pre-admission onsite assessments.
Conduct on-site visits preferably on the same day of inquiry or within 24 hours thereafter.
Communicate plan of care to hospital case manager at discharge.
Actively participate in development of marketing plans and identification of new sources for patient referrals.
Actively participate in special events for prospects, referral sources, families and overall community and market awareness.
Serve on call for admissions 24/7 and respond as appropriate.
Submit and participate in meetings and reports as needed to keep community leaders aware of admissions and changes in the market.
Communicate bed availability and discuss placement with hospitals and public.
Tour prospects, families, caregivers, and referral sources through community.
Answer telephone inquiries from families and caregivers.
Prepare admissions in accordance with established policy and procedures.
Interview residents/caregivers and obtains required information and signatures.
Attach pre-admission documentation to admission papers as appropriate.
Maintain an accurate record of available beds.
Collect, assemble, and check admission papers and forward documentation as needed.
Obtain the resident’s assigned room number and record in all necessary admission papers.
Explain the room rates, billing procedures, visitors/ guests’ privileges, restrictions, resident care procedures, etc., to the resident and/or guardian as appropriate.
Maintain various registries as directed including register for admission and discharge of residents.
Maintain resident/patient and community confidentiality.
Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the community.
Participate in staff meetings; keep abreast of communications via posted memos and policies and procedures.
Keep abreast of current Medicare/Medicaid regulations governing admission/discharge requirements of health care facilities.
Adhere to Universal Precaution Infection Control, OSHA, Safety and Disaster policies and procedures.
Keep work environment and patient areas neat and free of safety hazards.
Understand financial position of the organization and adjust where appropriate.
Perform other duties as assigned.
Comply with all policies and procedures and any updates.