Director of Account Management

Direct Traffic Solution Inc • Boca Raton, FL

8h

About The Position

At DTS, we are looking for a Director of Account Management to lead and develop our Account Management team while owning the full post-sale client lifecycle.

This role focuses on building strong, long-term client relationships and driving retention and revenue growth. The Director will work closely with Sales, Operations, and Executive Leadership to ensure client success.

The ideal candidate is a strategic leader with a strong customer-centric mindset. This position plays a key role in supporting the company’s continued growth.

Requirements

• Bachelor's degree or equivalent
• 2+ experience within the logistics industry
• 3+ years of previous Account Management experience.
• Proven leadership experience managing Account Management or Client Success teams in a fast-paced environment.
• Experience with CRM systems
• Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and manage executive-level client relationships.
• Strong organizational and time-management abilities
• Strong background in post-sale account management, including client retention, renewals, and revenue growth strategies.
• Ability to work independently and as part of a team

Responsibilities

• Lead, mentor, and manage the Account Management team to ensure exceptional client service and retention.
• Own and oversee the full post-sale client lifecycle, including onboarding, performance management, and renewals.
• Develop and implement account management strategies to maximize client lifetime value.
• Maintain and expand relationships with key and strategic accounts.
• Identify upsell and cross-sell opportunities within existing accounts.
• Act as executive sponsor for major client relationships.
• Collaborate closely with Sales, Operations, Traffic, and Executive Leadership teams.
• Monitor account health metrics, including retention, churn, and revenue expansion, using CRM and reporting tools.
• Resolve escalated client issues and ensure timely and effective solutions.
• Represent Direct Traffic Solutions in client meetings, conferences, and industry events as needed.

Benefits

• Base salary plus commissions
• Benefices after the introductory period (PTO, a percentage of 401-K, health insurance, continuous training programs).

What This Job Offers

• Job Type: Full-time
• Career Level: Director