Coordination and administration of all operational aspects to provide effective quality care for patients. Plans and directs the administrative and operational functions of all departments reporting to this position to provide quality care, maximize revenues, attract new patients, and meet regulatory requirements. Prepares and administers the department operating and capital budgets to ensure sufficient funds and personnel to accomplish departmental objectives within approved financial guidelines. Monitors department productivity levels and work functions to ensure proper staff and resource utilization. Facilitates the care management process for Emergency Services patients in conjunction with care management and system goals Identifies areas for operational efficiency improvement and implements changes. Assumes 24 hour accountability for the daily clinical and administrative functions for all departments reporting to this position. Development and implementation of strategic plans that integrate the goals of Advocate Aurora Health and Advocate Christ Medical Center's mission, values, philosophy, and Strategic plans. Develops and implements long- and short-range goals and objectives, policies, and procedures to meet demands for service in keeping with strategic plans for each assigned area; this is inclusive of planning of the interface with other functional areas. Facilitates patient-focused care with ongoing research and review of state-of-the-art models of care delivery, spanning continuum of care. Integrates the functions of assigned areas and promotes the inter-relations between assigned departments and other hospitals and Advocate facilities to maintain consistent standards of care. Plans and implements new services. Determines fiscal feasibility of establishing new or expanded services including the reimbursement component, profitability, staff requirements, and availability of services. Conducts competitor analysis to determine program growth and market share and to keep abreast of trends or changes. Manage the development and implementation of business plans and objectives that support the effectiveness of existing and new programs as well as supports the growth of the hospital. Develops and presents new programs/ideas. Coordinates implementation of the new program as well as the marketing, goals, and objectives which provide for the resources necessary to carry out the future growth of the hospital. Develops and oversees the compilation of statistical information to be used for current and future operations. Development and ongoing maintenance of collaborative relationships with department managers/directors, physicians, system-wide contacts and related external contacts to meet hospital/system objectives. Develops and maintains relationships with physicians as well as other hospital managers/directors and staff. Monitors impact of services on all other hospital services. Notifies other areas impacted by new and/or expanded services so that planning can be accomplished. Acts as liaison between physicians and other hospital departments to facilitate problem resolution. Develops and maintains various relationships with external clients/contacts to promote and ensure program growth. Serves as representative to department meetings as assigned. Works with program directors of Medical Education to ensure residency review requirements related to space, ancillary, and professional staff and other resources are met. Collaborates with peers system-wide to develop standardized protocol, products, contracts, and expected outcomes. Liaison with relevant organizations regarding hospital-based behavioral services. Collaborates with patient advocate organizations, local community mental health agencies, local and state professional societies, health officials, health organizations, and health care training institutions. Establishes and maintains a comprehensive clinical care management system that reflects the quality and patient satisfaction goals of the division. Development and implementation of policies, procedures and standards which follow quality management, DNV, IDPH, CDC, OSHA Guidelines, Magnet, and other external guidelines. Monitors changes and assures compliance with DNV/governmental standards and make changes in ACMC policy and procedure accordingly. Facilitates and oversees the Quality Management Programs for product lines to assure adherence to corporate standards and regulatory agencies. Ensures that assigned areas have instituted an effective Performance Improvement program and that the program integrates with all related committees and processes. Promotes patient safety by reporting of issues through established channels and participates as requested in safety initiatives. Responsible for Professional Growth and Development Keeps abreast of current standards of care and new business and technology developments via internal/external networking and resources. Maintains memberships in professional and community organizations as applicable Participates in activities to enhance professional growth by involvement in professional organizations and continuing education. Leads division in customer and associate satisfaction initiatives to achieve steady improvement in scoring levels. Use enhanced satisfaction as a consistent key element in all change processes. Utilize staff teams along with management as decision makers in satisfaction initiatives. Continually assess controllable factors in achieving higher satisfaction levels and facilitate measures to improve.
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Job Type
Full-time
Career Level
Director