Director, NPS Field Engagement Strategy-Remote- Multiple Positions

Novartis • East Hanover, NJ

6d • Remote

About The Position

The NPS (Novartis Patient Support) Therapeutic Area (TA) Field Engagement Strategy Director will be a critical member of the NPS Field Strategy and Effectiveness leadership team aligned to specific NPS therapeutic area field teams. They will partner closely with the NPS Therapeutic Area Vice Presidents, NPS field leadership, and NPS program strategy leads to build formidable NPS field engagement strategies. The individual will co-own annual field business planning cycle and ensure all program specific needs are translated into highly effective stakeholder engagement plans. This includes development and communication of field deployment strategies, field engagement and tactical plans, field capabilities requirements, portfolio program resources training requirements, and competitive information to respective NPS field teams. This role will partner closely with Customer Engagement and Medical field function strategy leads to enable seamless integration and customer centric engagements. In addition, this role is highly customer focused and involves close collaboration with key matrix cross functional partners to drive customer centric strategies and engagements. Lastly, success will require substantial interactions with field leadership, field-based NPS associates and their customers, and requires strategic thinking, matrix influencing skills, self-starting adaptability and agility.

Requirements

• Education: Bachelors degree, MBA a plus
• 10+ years of Pharmaceutical or biotech experience in strategy, marketing, and customer engagement experience required. Therapeutic area experience preferred
• 5+ years of developing field force tactics and effectively deploying to field teams in partnership with field leaders to drive business outcomes
• Experience engaging external medical experts, HCPs, and office administrators required
• Demonstrated fluency in analyzing pharmaceutical data to generate insights in service of developing strategy and business plans required. Knowledge of Patient Support Services as well as Access and Reimbursement data sets preferred
• Strong communication skills and demonstrated executive presence required
• Ability to perform in cross functional role and handle multiple tasks
• Exceptional organizational, project management and time management skills
• Self-Starter and must possess leadership capabilities

Responsibilities

• Responsible for translating Novartis Patient Support program requirements into effective NPS field associate customer engagements models
• Leads the development and communication of field strategy, field engagement and tactical plans, field capabilities requirements, portfolio program resources training requirements, and competitive information to respective field teams
• Co-owns the annual NPS field business planning cycle for their assigned field team(s) in collaboration with the Therapeutic Area Vice President, field leaders, and NPS program strategy leads
• Responsible for the design & execution of clear and effective external stakeholder communications for respective field teams
• The individual will also work with relevant matrix partners such as the insights and decision science field insights and analytics lead, NPS training department, and CE & Medical field strategy and operation counterparts to ensure optimal go to market NPS field deployment models and training plans aligned to NPS TA business priorities
• In partnership with field associates and cross-functional NPS colleagues, will collect, translate, and communicate field insights to inform and shape both NPS and IPST strategies

Benefits

• US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
• In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Director