Director, New Student and Family Programs

CSU Careers•San José, CA

About The Position

Working under general direction from the Sr. Associate Vice President for Enrollment Management, the Director of New Student and Family Programs is charged with the planning, implementation, leadership and oversight of the mandatory SJSU new student orientation program for approximately 9,000 incoming first-time, first-year and transfer students, and the SJSU Parent & Family Orientation, which introduces incoming students and their parent(s) and family members to the university community and its resources, policies, and procedures in approximately 20 orientation sessions held during the summer and three orientation sessions in December. The incumbent is responsible for the overall management, planning, administration, direction, fiscal administration, and evaluation of the New Student and Family Programs department with multiple funding sources in excess of $2M. The incumbent is responsible for the development and implementation of campus policies and procedures, articulation, and an easily navigated, student-learning focused transition from intent to enrollment of admitted students through matriculation. The incumbent supports the transition process as it relates to yield programs, including Admitted Spartan Day and parent/family programming such as Spartan Family Weekend. The incumbent is responsible for the recruitment, training, supervision, evaluation, and assessment of four professional staff, and three graduate interns from the Association for Orientation, Transition, and Retention (NODA) who assist and coordinate programming related to Orientation and other transition activities. The incumbent also oversees the supervision, hiring, training, and performance evaluation of 55 orientation leaders.

Requirements

Demonstrated ability to successfully plan and implement large-scale events.
Knowledge of orientation planning processes and how it relates to the student transition and matriculation process.
Knowledge in the field of orientation, transition, eliminating equity gaps, and retention, or related area.
Demonstrated ability to successfully lead and facilitate training and development for undergraduate and graduate student leaders.
Ability to partner and communicate with various campus partners.
Demonstrated ability to provide high-quality customer service in a high-demand environment.
Knowledge of campus resources & Student Success Programs at SJSU.
Ability to work collaboratively with students, staff, faculty, and administrators.
Knowledge of student success strategies, specifically for first-time frosh and their parent(s) and family members.
Demonstrated ability to effectively train, develop & supervise student orientation staff.
Skilled in assessment of program and student learning outcomes, and ability to adjust the program from feedback.
Skilled in the development of student learning outcomes and the assessment cycle.
Demonstrated ability to set expectations, determine accomplishments, and results and evaluate performance.
Ability to work collaboratively with professional and student staff.
Strong fiscal, administrative, and organizational skills.
Demonstrated ability to analyze complex data and propose solutions.
Demonstrated ability to work within strict fiscal spending parameters, while also offering a quality transition program experience for participants
Ability to work in a fast-paced environment with the ability to provide high-level administrative support, multitask, and prioritize.
Excellent verbal and written communication skills.
Ability to compose business correspondence, edit, and use correct spelling, punctuation, and grammar.
Ability to independently research answers to questions and make appropriate contacts of information and resolution of pertinent issues.
Knowledge and ability to utilize various software applications such as Word, Excel, Google, Outlook, and Internet Explorer with a high degree of accuracy and speed.
Excellent interpersonal skills to establish and maintain professional relationships with students, staff, faculty, campus and system-wide administrators, and visitors to the campus community.
Ability to use tact and diplomacy
Ability to function independently and organize workload with close attention to detail; manage multiple tasks and timelines; make appropriate decisions following campus policies and procedures.
Ability to maintain strict confidentiality at all times in a highly confidential office.
Ability to communicate with constituents in a professional and respectful manner.
Bachelor’s Degree.
Five years of professional level experience within higher education working with student service functions, program development and/or academic support programs.

Nice To Haves

Master’s degree or equivalent experience, such as might be attained through 3-5 years management experience in a higher education setting.
Seven years of professional-level experience within higher education working with student service functions, program development, and/or academic support/transition programs.

Responsibilities

Develop a campus-wide orientation program for 9,000 new undergraduate students and parents/families that directly contributes to a successful transition and high first year retention for new SJSU students, as well as helps ensure the elimination of equity gaps in first year retention rates.
Lead and manage the daily operations of New Student and Family Programs.
Create programming in collaboration with Enrollment Management, Undergraduate Admission & Outreach, Next Steps Committee, Early Start, the Educational Opportunity Program (EOP), Spartan Athletics, International Student and Scholar Services, the College Student Success Centers, Student Involvement, University Housing Services and the Accessible Education Center (AEC) in order to manage a purposeful transition for all first time frosh students, transfer students, and their parent(s) and family members.
Lead parent/family programs and initiatives, including coordination of Parent and Family Weekend and development and activities of the Family Advisory Board.
Responsible for programming decisions/changes on short notice to be responsive to unanticipated circumstances.
Create publications regarding orientation, including brochures, confirmation letters, programs, handbooks, and other communication intended for new students and families.
Responsible for first-time, first-year and transfer orientation budgets and NSFP budget totaling $2 million from multiple funding sources to include compliance with the Campus Fee Advisory Committee (CFAC), Office of Budget and Finance, and CSU/SJSU standards and protocols.
Determine budget allocations and priorities based on enrollment forecasting.
Create and submit an annual business plan to the SAVP of Enrollment Management and University Budget Office which entails projecting revenue and expenditures.
Provide mid-year analysis of expenditures to date, as well as forecast expenditures for the remaining fiscal year.
Develop, execute, evaluate, and assess orientation programming effectiveness for both student learning outcomes and general student and parent/family member satisfaction.
Create, implement, and manage the online assessment survey for Orientation programs, as well as manages the online assessment survey and compiles and reports findings.
In collaboration with the Parent and Family Coordinator, oversee the recruitment, onboarding, and training of SJSU Family Advisory Board (FAB) members.
Supervise, hire, train and evaluate the NSFP Coordinator, Parent and Family Coordinator, and the Assistant Director of NSFP to ensure a high attention to detail in the planning, set-up, and execution of the multiple orientation sessions, communication, and participation in other transition activities including yield events, Admitted Spartan Day, Frosh Orientation, Transfer Orientation, Parent/Family Orientation, Spartan Family Weekend, and New Student Convocation initiatives.
Supervise, hire, train, and evaluate the Administrative Support Coordinator to ensure coordination of Next Steps enrollment/orientation registration, creation of materials, sharing lists with campus stakeholders, and responding to student and parent inquiries.
Assist academic colleges with advising and registration plans and materials in preparation for each orientation session.
In collaboration with the Orientation Coordinator, responsible for the recruitment and evaluation of Core Staff members (around 10) and Orientation Leaders (around 30) through coordination of large and small group interview sessions.
Supervise the work performance of undergraduate student staff (60+) and conduct regular performance reviews to provide feedback for enhanced performance.

Benefits

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.
For more information on programs available, please see the Employee Benefits Summary

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