Director, New Business Development and Operations

Macy's•New York, NY

10d

About The Position

We are seeking a dynamic and strategic leader to serve as the Director of Digital New Business Development & Operations. This role is responsible for identifying, incubating, and scaling new digital retail initiatives that unlock future growth opportunities. The ideal candidate will blend entrepreneurial thinking with operational excellence, guiding early-stage concepts from idea through validation, launch, and sustained growth. This is a high-impact, cross-functional leadership role that requires strong business acumen, digital expertise, and a bias for action.

Requirements

10+ years of experience in digital retail, eCommerce, new business incubation, or corporate innovation.
Bachelor’s degree required; MBA or equivalent experience preferred.
Proven success in taking new digital ventures from concept to launch and scale, ideally in a retail or consumer-facing environment.
Strong knowledge of retail ecommerce and marketplace models.
Excellent analytical and strategic thinking skills with experience building business models and managing budgets.
Strong operational and team leadership abilities; experience managing cross-functional teams in a fast-paced environment.
Exceptional communication, influence, and stakeholder management skills.
Entrepreneurial mindset with a bias toward experimentation and action.
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
Able to work a flexible schedule based on department and company needs.

Nice To Haves

MBA or equivalent experience preferred.

Responsibilities

Work with digital strategy team to identify white space opportunities in digital retail.
Develop business cases, go-to-market strategies, and financial models to evaluate opportunity size and viability.
Collaborate with internal stakeholders (e.g., merchandising, stores, product, marketing, finance, tech, legal) and external partners to accelerate development.
Build and lead day-to-day operations for newly launched digital ventures, ensuring strong execution and performance.
Set KPIs and drive continuous optimization with cross-functional stakeholders.
Manage P&L for businesses and oversee budget planning, forecasting, and reporting.
Scale operational infrastructure and team resources as businesses grow, transitioning from incubation to mature operations.
Present to executive leadership regularly, providing progress updates, roadmaps, and strategic recommendations.
Create scalable frameworks and playbooks for launching and managing future digital business initiatives.

Benefits

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits.
Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays.
Grow your career with continuous learning and leadership development.
Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement