Director, Network Capacity

Assurant

1d

About The Position

Overview of Position The Director, Service Network Capacity – Connected Living is responsible for the Dispatch Decisioning and Rules across various Service Delivery Platforms and support of all In-home Service Delivery Campaigns and Channels. This role will partner with the Director of Network Strategy, Director Operations, and Third-Party Dispatch Platform Provider to ensure availability, efficiency, and cost effectiveness specific to the Assurant Third-Party Service Network. This position is expected to design, implement, and manage rule based decisioning tools to identify potential opportunities/risks associated with network availability and performance. In addition, this team is responsible for monitoring daily system/network performance via various QA/QC reports. The incumbent will develop and implement automated rule-based decisioning to drive network optimization decisions specific to provider justification. Subsequent provider actions will be executed via automated processes and communications designed by the team. This Director will lead a team of Vendor Performance Managers responsible for vendor decisions specific to access and inclusion in Assurant Service Network. Also, they will lead a team of client support specialists responsible for various administrative functions. Finally, this position will own the configuration of various Assurant dispatch platforms and the management of solution partners. This position will report directly to AVP, In-Home Service Delivery. What will be my responsibilities for this position? Direct team of 7 individuals responsible for Service Delivery Network capacity, optimization, and performance. (20%) Develop Dispatch Decisioning Rules and Processes across Service Platforms (50%) Partners with Systems, Operations and Account Teams to determine optimal support models. (20%) Respond to RFP/RFQ, on-board new programs/clients and perform other duties as assigned and contribute to the success of Assurant Solutions. (10%) What are the requirements needed for this position? A minimum of 10 years’ senior operations, supply chain and service delivery management experience 7+ years of experience leading national customer facing sales, service, and operations solutions Substantial knowledge and experience with logistics, supply chain including retail sales, service operations, RFP/RFQs, evaluation of bids, supplier evaluation, negotiation, selection and contracts Demonstrated success in a service operations leadership role in with both wireless and in-home industry experience Demonstrated ability to manage the P&L of a multi-million-dollar business Proven ability to build and manage team of inspired individuals Advanced problem-solving skills Proven ability to manage within a rapidly changing, high intensity business environment Proven effective communications skills leveraged internally and with external clients Proven ability to develop and communicate complex concepts Excellent analytical skills Demonstrated project development and completion skills Demonstrated strategic planning and financial projection skills Ability to work independently and in a team environment Bachelor’s degree in business, Finance, Logistics and/or equivalent experience MBA Preferred Rapid Change, high intensity environment Travel up to 25% #AssurantProudMS Pay Range: $103,800.00 - $173,300.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.

Requirements

• A minimum of 10 years’ senior operations, supply chain and service delivery management experience
• 7+ years of experience leading national customer facing sales, service, and operations solutions
• Substantial knowledge and experience with logistics, supply chain including retail sales, service operations, RFP/RFQs, evaluation of bids, supplier evaluation, negotiation, selection and contracts
• Demonstrated success in a service operations leadership role in with both wireless and in-home industry experience
• Demonstrated ability to manage the P&L of a multi-million-dollar business
• Proven ability to build and manage team of inspired individuals
• Advanced problem-solving skills
• Proven ability to manage within a rapidly changing, high intensity business environment
• Proven effective communications skills leveraged internally and with external clients
• Proven ability to develop and communicate complex concepts
• Excellent analytical skills
• Demonstrated project development and completion skills
• Demonstrated strategic planning and financial projection skills
• Ability to work independently and in a team environment
• Bachelor’s degree in business, Finance, Logistics and/or equivalent experience
• Travel up to 25%

Nice To Haves

• MBA Preferred
• Rapid Change, high intensity environment

Responsibilities

• Direct team of 7 individuals responsible for Service Delivery Network capacity, optimization, and performance.
• Develop Dispatch Decisioning Rules and Processes across Service Platforms
• Partners with Systems, Operations and Account Teams to determine optimal support models.
• Respond to RFP/RFQ, on-board new programs/clients and perform other duties as assigned and contribute to the success of Assurant Solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director