Director, Network and User Support
About The Position
University Development and Alumni Relations (UDAR) is dedicated to soliciting the private funding necessary to support the strategic goals of the University in teaching, learning, and research. The personnel of UDAR work university-wide as well as within individual schools and colleges of the University to discover, motivate, cultivate, solicit, and steward alumni, parents, faculty, and friends for immediate, long-range, and future financial support, through gifts and pledges to the University, for critical operations such as student aid, faculty support, academic and research program development, and facilities and infrastructure. UDAR's endeavors raise funds for immediate University use and also for the University's endowment. The Director, Network and User Support will lead a team responsible for delivering comprehensive IT and user support services to University Development and Alumni Relations. Oversee user training, technology asset management, vendor and contract management, information security, server administration, and site-support operations. Lead the development and application of security frameworks for UDAR's networks, on-premises systems, cloud environments, and SaaS integrations, ensuring compliance with NYU's policies. Determine the network and computing impact of implementation of new systems, review hardware and software proposals from vendors, recommend appropriate network solutions to UDAR leadership, and direct the development of installation schedules and priorities with the goal of improving network and compute reliability, availability, security, and maintainability. UDAR encourages work-life integration for our employees, therefore this position is eligible for a hybrid work arrangement.
Requirements
- Bachelor's Degree
- 7+ years experience in IT operations, user support, or network administration including supervisory experience or equivalent combination of education and experience
- Proficiency in CRM systems (e.g., Blackbaud CRM), Microsoft Office Suite, and IT support platforms
- Strong organizational, interpersonal, and analytical skills
- Demonstrated ability to manage multiple projects, meet deadlines, and communicate technical concepts effectively to non-technical audiences
- Knowledge of information security best practices and IT asset management
Nice To Haves
- Master's Degree in Information Technology, Computer Science, or a related field
- 7+ years within a higher education or nonprofit environment
- Advanced certifications (e.g., ITIL, CISSP, or related)
- Experience with vendor management and contract negotiations
- Familiarity with API platforms and complex query writing
Responsibilities
- Lead a team responsible for delivering comprehensive IT and user support services
- Oversee user training
- Oversee technology asset management
- Oversee vendor and contract management
- Oversee information security
- Oversee server administration
- Oversee site-support operations
- Lead the development and application of security frameworks for UDAR's networks, on-premises systems, cloud environments, and SaaS integrations, ensuring compliance with NYU's policies
- Determine the network and computing impact of implementation of new systems
- Review hardware and software proposals from vendors
- Recommend appropriate network solutions to UDAR leadership
- Direct the development of installation schedules and priorities with the goal of improving network and compute reliability, availability, security, and maintainability
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Educational Services
Number of Employees
1,001-5,000 employees
