Director, Mountain Operations (Hunter, NY, US)
About The Position
The Director of Mountain Operations is responsible for leading the Snow Surfaces team (Snowmaking, Grooming, Terrain Parks), Lift Experience (Lift Operations, Scanning), Fleet Maintenance, Lift Maintenance, and Patrol to ensure consistent and safe experiences for our employees and guests. This position assists in the development, communication and implementation of resort goals & initiatives while developing and maintaining strong working relationships both internally & externally. This is achieved through strong leadership, financial management, teamwork, employee development, and quality control.
Requirements
- Prior mountain operations experience and/or other comparable operations leadership experience.
- 5+ years of supervisory experience
- Experience with ROI analysis, forecasting and capital project experience
- Expert Skier or Snowboarder
Nice To Haves
- 5+ years of mountain operations experience
- MS Office and Teams experience
Responsibilities
- Lead a caring safety culture within the departments to achieve the goal of zero work related injuries.
- Create/manage departmental goals including budgets and capital projects, employee development, and operational goals.
- Provide reliability of all resort facilities to provide an unmatched quality of service for our internal and external guests.
- Responsible for development, oversight, forecasting, and adhering to all departmental capital and operating budgets.
- Assist in the continuous training, counseling, and mentoring of returning and new staff with a higher focus on leadership within all teams. Motivate, reward, and encourage all employees.
- Build positive relationships with key internal and external stakeholders.
- Understand and implement all requirements of ANSI and OSHA regulations. Build a professional working relationship with representatives of these agencies.
- Ensure compliance with federal, state and local agencies.
- Increase operational efficiency and effectiveness through on-going intra and inter-departmental communication and cooperation.
- Actively participate in enterprise-wide best practice groups relevant to operating departments with a focus on driving companywide results.
- Act as Vail Resorts representative with the local community as necessary.
- Assist in planning for the future development and capital improvements of all assets and infrastructure.
- Assure that all required records are maintained and kept up to date. This includes, but is not limited to, all mechanical, electrical and operational procedures, maintenance and operations logs, lift failures and incidents, and downtime logs.
- Other duties as assigned
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
