Director, Migrations

‎ConnectWise

3d•Remote

About The Position

The Director of the Migration Team is a key member of the ConnectWise post-sale organization responsible for leading entry level to experienced professionals focused on opening and closing the migration process. This role supports the improvement of process, partnering cross-functionally to ensure successful completion of day-to-day issue resolution, data collection and analysis of any migration related projects.

Requirements

Ability to communicate clearly with internal colleagues and leadership
Ability to work independently on projects and processes
Ability to situationally adapt and understand new technology/processes
Willingness to work in a team environment
Strong organizational and customer service skills
Professional presence suitable for interaction in meetings, in-person, or via email
Excellent presentation and communication skills
Strategic thinking skills
Bachelor’s degree in related field or equivalent business experience
4+ years of relevant experience
2+ years managerial experience

Responsibilities

Sets goals and objectives for team members for achievement of migration results
Supervises support and/or professional level colleagues
Ensures policies, practices, and procedures are understood and followed by direct reports, partners, and stakeholders
Leads and prioritizes the daily activities of the team
Manages, mentors, and coaches to develop a collaborative and dynamic team
Coordinates cross-functional communication to align initiatives and strategies to drive efficiency
Serves as the escalation point for issues with sku, migration tools, quoting processes, renewal processes at time of migration and cross-departmental RACI understandings.
Coordinates cross-functionally for approvals, escalations, discounts, and MRR reductions
Communicates team metrics and recommends improvements to leadership
Maintain our Migration playbook and processes to stay current on policies and procedures
Manages and facilitates ongoing team training programs to ensure compliance with standard processes
Identifies process gaps and provides solutions to leadership