Director, Middleware Reliability Engineering

American Electric Power•Columbus, OH

23h•Onsite

About The Position

This Director, Middleware Reliability Engineering role at AEP involves setting the strategic direction, inspiring, guiding, and developing a team of leaders responsible for designing, developing, and maintaining technology portfolios, services, and processes that enable AEP’s business. The scope includes large business systems portfolios, infrastructure (data center or field-based) portfolios, or support/operations services. AEP is an energy company dedicated to delivering safe, reliable, and innovative energy solutions, committed to putting the customer first, exceeding expectations, reducing its carbon footprint, empowering communities, and building an engaged, talented workforce.

Requirements

Bachelor’s degree in computer science, engineering, business, or related technical field is required. An equivalent combination of education and related experience may be considered.
A minimum of 10 years of relevant work experience, which includes 6 years in leadership, is required.

Responsibilities

Leads the management of a technology or service portfolio.
Plans the technology/service roadmap, delivers the solutions/services, develops processes, engages with partner teams as needed for stability efforts and other improvements, and manages the overall portfolio budget.
Actively supports the transformation of the technology framework and environment with resources, rollout of technology/processes, and continues review and improvement.
Ensures technology/service projects and maintenance activities are completed on-schedule & with the highest quality and deliver value to AEP operating companies and business units.
Ensures the proper use of department standards for solution development and maintenance functions, including the adherence to architectural standards, coding/configuration standards, ITIL standards, project/agile management standards, etc.
Manages the financial aspects of their portfolio and technology projects.
Collaborate with procurement teams on achieving favorable negotiations with vendor partners.
Focus on delivering technology solutions/services at the most optimal cost.
Develops diverse and inclusive teams (hiring, training, performance management, culture curation) that deliver world-class technology services with a focus on an efficient and intuitive customer experience.
Partner with AEP operating companies, business units, internal IT partners and third parties to deliver solutions.
Foster continuous improvement through lean leader behaviors and sponsorship of key departmental initiatives to improve customer satisfaction, efficiency, quality, and reliability.
Ensure staff adheres to all corporate and technology policies and procedures. These include, but are not limited to, our SDLC, policies related to Architecture, Security, Disaster Recover, NERC-CIP and Sarbanes-Oxley.