Director, Merchandise Systems & Governance

At Home Group•Coppell, TX

21d

About The Position

JOB SUMMARY The Director, Merchandise Systems & Governance leads the strategy, governance, and continuous improvement of merchandising processes that enable accurate item setup, pricing execution, efficient product flow, and consistent in-store and online presentation. This role serves as the central operational hub for the Merchandising organization, ensuring alignment across Merchandising, Planning & Allocation, Supply Chain, Store Operations, Visual, eCommerce, and IT. The Director oversees all merchandise systems and tools, defines operational standards, owns enterprise-level pricing and purchase order governance, and drives cross-functional execution that protects sales, margin, and inventory health. This role leads key operational initiatives, resolves enterprise-level issues, and champions a culture of accountability, accuracy, and continuous improvement across the merchandising ecosystem.

Requirements

Bachelor’s degree in Business, Merchandising, Supply Chain, or related field; advanced degree preferred
8+ years of progressive experience in merchandising operations, planning, supply chain, or retail operations.
Deep understanding of retail merchandising processes including item setup, product flow, promotions, store execution and systems governance.
Strong experience in merchandising and inventory management systems; hi proficiency with Excel, reporting tools, and systems governance.
Demonstrated experience leading cross-functional initiatives, influencing without authority, and driving execution across multiple teams.
Proven ability to create and implement operational standards, process improvements, and governance frameworks.
Strong communication, organization, and problem-solving skills.
Exceptional communication, organization, analytical, and problem-solving skills; able to manage complexity, competing priorities, and tight deadlines.
Experience leading change management, training, and system adoption efforts.
Ability to identify operational risks, analyze root causes, and develop solutions that protect sales, margin, inventory health, and overall customer experience.

Responsibilities

Merchandising System & Tool Governance Lead the long-term strategy, governance, and optimization of all merchandising systems and tools (e.g., planning/allocation platforms, merchandising systems, pricing tools, inventory management solutions).
Partner with IT, systems owners, and external vendors to manage system roadmaps, upgrades, integrations, and new tool implementation.
Establish and enforce data accuracy, integrity, standards, and system usage protocols across all merchandising functions.
Develop and deliver training, documentation, and change-management plans to ensure strong adoption and effective utilization of systems.
Identify, prioritize, and advocate for technology enhancements that improve efficiency, automation, and operational accuracy.
Own governance and oversight of enterprise pricing execution, item setup, SKU creation, and purchase order creation processes.
Lead the design, documentation, and optimization of merchandise operations workflows, tools, and communication channels to improve accuracy, clarity, and execution speed.
Identify inefficiencies, root causes, and systemic issues; develop and implement process improvements that reduce errors and strengthen execution discipline.
Oversee operational readiness for key merchandising milestones including seasonal transitions, promotional events, new product launches, and major resets.
Serve as the central liaison across Merchandising, Planning & Allocation, Supply Chain, Store Operations, Visual, eCommerce, and Finance to ensure accurate and timely product flow across all channels.
Lead alignment of operational inputs for promotions, signage, assortment transitions, and floor resets to ensure a seamless customer experience.
Partner with eCommerce and digital teams to synchronize product data, pricing, promotional information, timelines, and content for consistent omni-channel execution.
Anticipate risks, remove operational barriers, and escalate enterprise-level issues that impact product flow, pricing accuracy, or customer experience.
Provide leadership, direction, and influence to cross-functional partners engaged in merchandise operations processes.
Develop clear operating rhythms, expectations, and communication protocols that drive accountability, accuracy, and partnership.
Foster a culture of continuous improvement, operational excellence, and data-driven decision-making across the merchandising ecosystem.
May oversee a small team or vendor/contractor resources; sets priorities, assigns work, and provides performance feedback.