Director, Merchandise & Fulfillment
About The Position
Our mission is to promote American values through the creative use of digital media, technology and edu-tainment. We’re proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 4 years in a row. This role leads our online membership growth and retention initiatives while managing key donor communications projects across the organization. The Director, Merchandise & Fulfillment will collaborate closely with leadership and cross-functional teams to execute merchandising campaigns, oversee fulfillment-related deliverables and logistics, and ensure donor data accuracy and an excellent supporter experience. The ideal candidate is highly organized, collaborative, and able to manage multiple priorities at once.
Requirements
- 5-7+ years of experience in project management, marketing operations, donor communications, membership programs, or a related role
- Strong organizational skills with the ability to manage multiple projects, deadlines, and stakeholders simultaneously
- Excellent written and verbal communication skills, with experience creating or managing supporter-facing messaging
- Comfortable working cross-functionally with executive leadership, design, development, and database teams
- Detail-oriented with a strong focus on accuracy, especially with donor information and reporting
- Experience coordinating printed mail, email communications, and outreach campaigns
- Happy to spend much time and effort in merchandising and logistics for donor incentives (product selection, procurement, shipping logistics, etc.) for large database of supporters
- Strong analytical and reporting skills, including the ability to track performance and recommend improvements
- Proficiency with standard office tools (Google Workspace or Microsoft Office); CRM/database experience is a plus
- Collaborative, service-minded, and able to adapt quickly in a fast-paced environment
Nice To Haves
- CRM/database experience is a plus
Responsibilities
- Support PragerUnited membership initiatives through ongoing collaboration with the CMO and CEO for key programs such as PragerUnited
- Maintain and grow membership with a strong focus on retention and supporter engagement
- Drive membership acquisition through outreach campaigns such as email, direct mail, and calling efforts
- Manage the quarterly gift selection process for PragerUnited, including coordination of product creation and fulfillment timelines and managing all logistics for delivery
- Manage ongoing donor giveaway campaigns and execute all operational logistics needed
- Create ongoing reports to assess program performance and identify opportunities for improvement
- Oversee customer service support efforts for membership-related inquiries
- Project manage mass donor mailings as needed
Benefits
- This position is eligible for an annual bonus based on personal and company performance, in addition to our robust benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
