Director, Membership & Donor Fulfillment

PragerU • Los Angeles, CA

6d • $100,000 - $125,000 • Onsite

About The Position

Our mission is to promote American values through the creative use of digital media, technology and edu-tainment. We’re proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 4 years in a row. This role leads our online membership growth and retention initiatives while managing key donor communications projects across the organization. The Director, Membership & Donor Fulfillment will collaborate closely with leadership and cross-functional teams to execute merchandising campaigns, oversee fulfillment-related deliverables and logistics, and ensure donor data accuracy and an excellent supporter experience. The ideal candidate is highly organized, collaborative, and able to manage multiple priorities at once.

Requirements

• 5-7+ years of experience in project management, marketing operations, donor communications, membership programs, or a related role
• Strong organizational skills with the ability to manage multiple projects, deadlines, and stakeholders simultaneously
• Excellent written and verbal communication skills, with experience creating or managing supporter-facing messaging
• Comfortable working cross-functionally with executive leadership, design, development, and database teams
• Detail-oriented with a strong focus on accuracy, especially with donor information and reporting
• Experience coordinating printed mail, email communications, and outreach campaigns
• Happy to spend much time and effort in merchandising and logistics for donor incentives (product selection, procurement, shipping logistics, etc.) for large database of supporters
• Strong analytical and reporting skills, including the ability to track performance and recommend improvements
• Proficiency with standard office tools (Google Workspace or Microsoft Office); CRM/database experience is a plus
• Collaborative, service-minded, and able to adapt quickly in a fast-paced environment

Responsibilities

• Support PragerUnited membership initiatives through ongoing collaboration with the CMO and CEO for key programs such as PragerUnited
• Maintain and grow membership with a strong focus on retention and supporter engagement
• Drive membership acquisition through outreach campaigns such as email, direct mail, and calling efforts
• Manage the quarterly gift selection process for PragerUnited, including coordination of product creation and fulfillment timelines and managing all logistics for delivery
• Manage ongoing donor giveaway campaigns and execute all operational logistics needed
• Create ongoing reports to assess program performance and identify opportunities for improvement
• Oversee customer service support efforts for membership-related inquiries
• Project manage mass donor mailings as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees