Director, Membership Development

American Pharmacists Assoc•Washington, DC

1d•$115,000 - $142,946•Hybrid

About The Position

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession. Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care. WHAT WE’RE ABOUT Collaboration shows us that by working together and leveraging skills, talents, and strengths, we can achieve greater results than those achieved by individuals. Collaboration means active listening and open communication, sharing knowledge, and supporting each other with a commitment to the team’s success to achieve shared objectives. Lifelong Learning is a commitment to continuous personal and professional growth through a proactive mindset, adaptability, and pursuit of new skills to enhance performance and drive innovation at APhA. Excellence is about striving for the highest quality and standards in all aspects of our work. It involves consistently striving to improve, delivering outstanding performance, and achieving superior quality within the organization and for members. Excellence encourages individuals to go beyond the ordinary and to inspire others to do the same. Accountability means taking responsibility for our actions and decisions, and for their outcomes – both individually and collectively. This includes following established processes, taking initiative and holding others accountable. Respect involves valuing each person's unique contributions, treating others with kindness, and fostering a culture of mutual appreciation. Respect means listening actively, acknowledging diverse perspectives, presuming positive intent, and maintaining professionalism in all interactions.

Requirements

Bachelor’s degree, preferably in business or marketing or equivalent combination of education and experience. Master’s degree in business or marketing preferred.
8+ years of progressively responsible management experience in membership, marketing, and sales, preferably in an individual membership Association or similar organizational environment. A significant portion of this experience must include responsibility for revenue/expense management, staff supervision, and demonstrated ability to grow an organization’s membership.
strong oral and written communication skills
excellent customer service skills
excellent organization and management skills especially related to a high level/highly visible position
demonstrated ability to work collaboratively and independently (without close supervision) in a complex environment
demonstrated ability to balance multiple competing priorities
significant experience with customary detailed financial statements and reports (i.e. statement of financial position, trial balance, profit and loss statement, etc.)
mastery of marketing principles, including those involved in marketing communications, membership marketing/sales, product positioning, and branding
strong skills in all Microsoft Office applications
familiarity with commercially available AMS and in particular Personify
demonstrated creativity in problem-solving
demonstrated project management, program creation through program completion, including outcomes reporting
familiarity with concepts and technologies for list management, database marketing, and customer relationship management
demonstrated enthusiasm for this line of work and track record of success in previous positions
ability to succeed despite a high degree of ambiguity
Travel as appropriate to execute duties of position

Nice To Haves

Master’s degree in business or marketing preferred.

Responsibilities

Lead Membership Growth: Develop and implement long-term strategies to recruit and retain a diverse member base, ensuring alignment with the association’s strategic plan and revenue goals (approximately $3.5M in annual dues).
Direct the Recruitment & Retention Programs: Direct operational plans for membership campaigns, onboarding, renewal processes, and member journeys, collaborating closely with marketing and engagement teams.
Analyze and Improve Member Value: Conduct market research, satisfaction surveys, and data analysis to enhance member benefits, programs, and overall experience.
Manage Budget and Reporting: Oversee membership-related budgets, monitor progress toward revenue goals, and provide regular performance reports to senior leadership.
Collaborate Across Departments: Work with senior leadership, other departments, and external vendors to ensure membership priorities are integrated into organizational initiatives.
Supervise Staff and Vendors: Manage the Membership Development team and third-party vendors providing member benefits, ensuring quality and contractual compliance.