Director Member Services (Branch Manager)

Current • Baltimore, MD

2d

About The Position

This job description outlines the responsibilities of a branch manager who is accountable for overseeing the successful operations of the branch. The role requires autonomy in ensuring all operations are carried out efficiently and in alignment with the credit unions objectives. The manager is responsible for a range of duties, including driving deposit growth, fostering sales, and developing employees to meet organizational objectives. They are also tasked with maintaining an exceptional member experience, ensuring security, adequate cash levels, and managing audits and compliance issues. The branch manager will direct staff to maintain member loyalty while adhering to company policies, procedures, and legal regulations such as state, federal, and NCUA guidelines. A core part of this role is leading the staff to exceed goals related to expanding member relationships, acquiring new business, and driving loan growth. The manager will also provide coaching and guidance to employees, ensuring they perform at their highest potential while staying within the organization's policies and applicable laws.

Requirements

• Minimum of 5 years of related management/ supervisory experience and an associates degree
• Obtain and /or maintain Notary Commission
• Obtain and / or maintain Signature Guarantee
• Effective written and verbal communication skills for interacting with the public, staff, and other departments
• Strong interpersonal and supervisory skills with the ability to motivate and coach staff
• Ability to sell and cross-sell credit union products and services effectively
• Flexible working hours and availability to work in different branches as needed
• Saturday hours required

Nice To Haves

• At least five to seven years of previous financial institution experience and a bachelors degree
• Related experience in a financial institution, preferably in a credit union

Responsibilities

• Overseeing the successful operations of the branch
• Driving deposit growth
• Fostering sales
• Developing employees to meet organizational objectives
• Maintaining an exceptional member experience
• Ensuring security
• Maintaining adequate cash levels
• Managing audits and compliance issues
• Directing staff to maintain member loyalty while adhering to company policies, procedures, and legal regulations such as state, federal, and NCUA guidelines
• Leading the staff to exceed goals related to expanding member relationships, acquiring new business, and driving loan growth
• Providing coaching and guidance to employees, ensuring they perform at their highest potential while staying within the organization's policies and applicable laws.

Benefits

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree