Director, Meetings & Conferences

USTA National Tennis Center • Lake Nona, FL

20d • $90,000 - $105,000 • Hybrid

About The Position

The Director is responsible for the oversight, planning, coordination and quality management of USTA national meetings and conferences as well as all USTA Board of Directors meetings. This role is located in Orlando FL Support Meeting and Conference efforts inclusive of budgeting, development of timelines, identifying key meeting activities and contributors. National meetings would include but not be limited to the USTA Annual Meeting and Conference, the USTA Semiannual Meeting, USTA Leadership (every 2 years), and USTA Board of Director meetings. Support the Senior Director and Department goals in the identification of hotels, venues, vendors and other key elements for successful meetings and events. Contribute to the Department strategies around site visits, site selection and contract management. Support the Senior Director in development of processes and standards of excellence in the areas of customer experience, event logistics and on-site management of major meetings and events with an eye towards inspiration and innovation. Event Strategy & Development: Collaborate with the Senior Director and key stakeholders to develop a strategic vision for the USTA Meeting portfolio, ensuring events are aligned with organizational goals and drive strategic initiatives, volunteer engagement, and support of the mission. Post-Event Analysis Reporting & Feedback: Track and analyze event performance through attendee feedback, engagement metrics, and financial performance to assess success and identify areas for improvement. Continuous Improvement: Leverage learnings from each event to refine processes and improve the execution and impact of future events. Travel Demands: US Open – 4 weeks minimum USTA Annual, Semiannual and Leadership Meetings USTA Board Meetings USTA national meetings/conferences (6) Occasional site visits as may be required Other travel as may be requested by the President

Requirements

• 7+ years of experience in event management, with at least 3 years in a senior role overseeing large-scale events.
• Proven leadership and team management skills, with a strong ability to guide cross-functional teams toward successful event execution.
• Excellent project management skills, with the ability to manage multiple events simultaneously and deliver on tight deadlines.
• Strong financial acumen and experience managing budgets and negotiating with vendors.
• Willingness to travel for site visits, events, and meetings as needed.
• Proficient with event management software, registration systems, and digital tools that enhance the attendee experience.
• Ability to handle confidential matters discreetly.
• Excellent PC skills in Excel, MS Word, PowerPoint, and Google required.
• A highly developed attention to detail in producing accurate materials and reports.
• Experience in a high-volume, service driven environment.
• Demonstrated ability to handle sensitive and confidential information and situations.
• Strong written and verbal communication skills, and executive presence.
• Confident, mature, and creative team player.
• Demonstrated ability to be creative and seek proactive solutions to problems and situations before and/or after they arise with little or no supervision.

Nice To Haves

• Experience with Monday.com or other project management platforms is a plus.
• Capability in other software programs preferred (e.g. Concur).

Responsibilities

• Oversight, planning, coordination and quality management of USTA national meetings and conferences as well as all USTA Board of Directors meetings.
• Support Meeting and Conference efforts inclusive of budgeting, development of timelines, identifying key meeting activities and contributors.
• Identification of hotels, venues, vendors and other key elements for successful meetings and events.
• Contribute to the Department strategies around site visits, site selection and contract management.
• Development of processes and standards of excellence in the areas of customer experience, event logistics and on-site management of major meetings and events with an eye towards inspiration and innovation.
• Collaborate with the Senior Director and key stakeholders to develop a strategic vision for the USTA Meeting portfolio, ensuring events are aligned with organizational goals and drive strategic initiatives, volunteer engagement, and support of the mission.
• Track and analyze event performance through attendee feedback, engagement metrics, and financial performance to assess success and identify areas for improvement.
• Leverage learnings from each event to refine processes and improve the execution and impact of future events.

Benefits

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed