Director, Medical Group Operations

Nevada System of Higher Education • Skokie, IL

4d

About The Position

Reporting to the AVP or VP Medical Group responsible for executing against Medical Group standards across areas of responsibility. Understand the application of the NorthShore mission in relation to the Director role and responsibilities. Assume a leadership role in project management and recommend innovative solutions for identified opportunities. Lead and develop management team and support physician leadership to achieve overall growth targets for the area.

Requirements

• Bachelors Degree Required
• 4 Years of work experience for a Bachelors prepared applicant; healthcare setting preferred

Nice To Haves

• Masters Degree Business Administration/Management or Health Management Preferred
• Physician Management experience preferred
• 1 Year of work experience for a Masters prepared applicant preferred
• Financial Management, Operations Management, Electronic Medical Record experience preferred

Responsibilities

• Knowledge and demonstration of NorthShore customer service standards.
• Knowledge of and compliance with Federal, State and local laws that apply to the job’s area of responsibility.
• Knowledge of and compliance with NorthShore policies and procedures that apply to the job and areas of responsibility.
• Ongoing growth and development from participation in events such as workshops, in-service programs and departmental meetings.
• Provide service based on physical, psychological, educational and related criteria appropriate to the age and type of the patients/customers served in their area.
• Demonstrate an overall understanding of the quality strategy for the Medical Group and NorthShore.
• Ensure workflows are implemented to support Medical Group initiatives for areas of responsibilities.
• Partner with physician leaders and Practice Managers to provide quality data to physicians and staff to communicate quality results and develop plans for improvement.
• Monitor loyalty results for area of responsibility and implement Medical Group tactics to improve loyalty scores.
• Respond timely and appropriately in resolving patient, physician and staff concerns and identify and recommend solutions to Medical Group leadership.
• Ensure Medical Group systems and processes are in place to promote a positive patient experience.
• Ensure consistent Medical Group first impression standards are applied to facilities and office environments to promote a positive patient and employee/physician experience.
• Develop and review growth plans for multiple practice/specialty/Divisions with a group of physician leaders and office management.
• Lead local projects or participate as a member of a project team to initiate a Medical Group project.
• Participate in the development and ensure consistent workflows are applied across offices in area of responsibility and identify new or modify existing workflows to optimize results.
• Ensure service and access across offices through available hours of operation, geographic access, patient loyalty scores, and other operational indicators.
• Partner with physician leaders and Practice Managers to develop program proposals.
• Monitor finances in their area through regular meetings with their management team.
• Identify major trends and variances across area of responsibility.
• Understand how physician compensation is determined and demonstrate command of the content when responding to physician questions.
• Review individual physician financial performance.
• Ensure People Management Cycle for physician and practice management is consistently implemented to include hiring for fit, onboard, set expectations, develop and coach, recognize and reward, review performance, develop career/in place.
• Achieve and maintain expected level of competence for the Medical Group EMR.

Benefits

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director