Director, Medical Group Operations

Valley Health System • Winchester, VA

3d

About The Position

The Director is responsible for collaborating with other health system leaders to identify and execute standard practices that create a consistent and extraordinary experience at Valley Health’s medical practices and drive the medical group towards excellence through the execution of improved workflows that reduce unnecessary work and move each employee to work at the top of their license/education. The Director reports to the Senior Director Physician Practice Operations. Responsibilities include identification of operational variation and opportunities for improvement as well as workflow assessments, process improvement planning, and execution. The Director will also lead change management relative to these projects with clinical and non-clinical stakeholders. This individual will be charged with creating a culture that promotes outstanding patient satisfaction, employee engagement and satisfaction. The Director will have the ability to mentor and coach individuals to improve on and champion an environment where a positive patient experience is the primary goal of every aspect of care provision.

Requirements

• Bachelor’s degree is required
• Five years clinical experience in an ambulatory care setting and/or business management related experience required
• Four years supervisory or management experience in ambulatory care setting and/or business management related required
• Experience working at strategic levels of an organization required
• Able to navigate in a complex work environment required
• Excellent project management skills with demonstrated record of accomplishment required
• Direct experience with Lean (or Similar) process improvement tools with demonstrated record of accomplishment required
• Must be a dynamic leader and self-starter with exceptional organizational, and written and oral communication skills required
• Project management expertise to lead the successful execution of multiple complex projects with diverse stakeholders required
• Epic experience required

Nice To Haves

• Master’s degree is preferred

Responsibilities

• Collaborate with health system leaders to identify and execute standard practices.
• Create a consistent and extraordinary experience at Valley Health’s medical practices.
• Drive the medical group towards excellence through improved workflows.
• Reduce unnecessary work and move each employee to work at the top of their license/education.
• Identify operational variation and opportunities for improvement.
• Conduct workflow assessments, process improvement planning, and execution.
• Lead change management with clinical and non-clinical stakeholders.
• Create a culture that promotes outstanding patient satisfaction and employee engagement.
• Mentor and coach individuals to improve and champion a positive patient experience.

Benefits

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development.
• In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director