Director, Marketplace Platform

Staples • Framingham, MA

5h

About The Position

Staples is business to business. You’re what binds us together. Our eCommerce team strives to showcase Staples’ value proposition and experience to customers through digital vehicles, including SEO, paid search, display affiliates, paid social media and more. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. Our team also ensures that our mobile and desktop websites and apps are easy to use, delivering the digital experience that our customers expect. At the same time, our teams focus on building and executing a strong innovation pipeline for the future. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. The Platform Director of Marketplace is accountable for defining, executing, and scaling the enterprise marketplace strategy and growth roadmap. This role provides strategic and operational leadership for the marketplace platform, overseeing seller acquisition, performance, and integration across digital channels. Acting as both an internal thought leader and external ambassador, the Platform Director builds and manages strategic partnerships with brands, retailers, and sellers while driving performance through analytics, governance, and cross functional execution. This role supports executive leadership in shaping marketplace strategy, translates strategic objectives into operating plans, and leads teams responsible for delivering sustainable growth, customer value, and profitable expansion of the marketplace ecosystem.

Requirements

• Strategic thinker with strong business acumen and the ability to connect vision to execution.
• Proven people leader who builds trust, develops talent, and drives accountability.
• Highly analytical with the ability to translate data into actionable insights.
• Influential communicator capable of aligning diverse stakeholders around common goals.
• Comfortable operating in ambiguity and leading through change.
• Demonstrated experience defining and executing growth strategies for complex, multi seller platforms.
• Proven ability to establish KPIs, performance dashboards, and operating metrics.
• Experience partnering cross functionally with merchandising, marketing, finance, and technology teams.
• Bachelor’s Degree in Business, Economics, Marketing, Technology, or a related field required or equivalent work experience.
• 10+ years of progressive experience in merchandising, marketplace, e commerce, platform, digital commerce, or related business roles.
• 5+ years of people leadership experience managing managers and/or cross functional teams.

Nice To Haves

• Experience scaling a marketplace or platform business with significant GMV or seller growth.
• Experience negotiating and managing strategic partnerships with external sellers or brands.
• Advanced experience with marketplace platforms, analytics tools, and seller management systems.
• MBA or other advanced degree.

Responsibilities

• Marketplace Strategy & Growth Define and execute the short and long term marketplace strategy and growth roadmap, aligned with enterprise digital and commercial objectives.
• Identify new marketplace business models, revenue streams, and expansion opportunities across categories, sellers, and customer segments.
• Establish scalable operating models to support marketplace growth while maintaining quality, compliance, and customer experience standards.
• Platform & Seller Ecosystem Management Lead seller acquisition, onboarding, and lifecycle management strategies to drive assortment growth and seller performance.
• Establish policies, standards, and operating processes governing seller performance, compliance, and experience.
• Partner with technology teams to influence platform capabilities, integrations, and enhancements that enable scale and efficiency.
• Performance Management & Analytics Define and own marketplace KPIs, dashboards, and performance reporting across seller growth, GMV, profitability, customer experience, and operational health.
• Drive data based decision making by identifying trends, risks, and opportunities across the marketplace portfolio.
• Partner with finance to support forecasting, budgeting, and performance reviews.
• Cross Functional Leadership Partner closely with merchandising, marketing, finance, technology, legal, and operations teams to ensure marketplace offers are visible, integrated, and optimized across all digital channels.
• Align marketplace priorities with broader digital, merchandising, and customer experience strategies.
• External Partnerships & Representation Serve as the internal and external ambassador for the marketplace platform, representing the business with sellers, brands, technology partners, and industry stakeholders.
• Lead negotiations and ongoing management of strategic partnerships and key seller relationships.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Director