Director, Marketing Process & Workflow Enablement

Macy's • New York, NY

5d

About The Position

Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s
has served generations at every stage of their lives. Our customers come to us
for fashion, value, and celebration.

Macy’s Marketing plays a critical role in building a healthy, profitable
customer franchise through compelling storytelling, innovative campaigns, and
meaningful customer engagement. As our marketing organization continues to
evolve, we are focused on building smarter, more efficient ways of working that
enable teams to deliver high-quality work with greater speed and clarity.

Join the Marketing Transformation team and help shape the operational foundation
that supports how marketing work gets done.

Job Overview

The Director, Process Improvement – Marketing Transformation leads the
operational function responsible for designing, improving, and sustaining the
processes that support how marketing work flows across the organization.

Reporting to the VP of Marketing Transformation, this role oversees a team
responsible for evaluating existing workflows, designing new operational
processes, and ensuring successful implementation and long-term adoption across
marketing teams.

This leader manages three complementary areas of focus:

Process Improvement: Evaluating and optimizing existing marketing workflows to
reduce friction and improve efficiency.

Process Creation and Ideation: Designing new processes that enable emerging
capabilities, evolving tools, and new ways of working across marketing teams.

Process Implementation and Sustainment: Driving implementation, documentation,
training, and ongoing support to ensure processes are consistently applied and
sustained over time.

The Director serves as the operational engine that translates transformation
priorities into practical workflows, ensuring that both current and future
processes are structured, scalable, and supported across the marketing
organization.

Requirements

• Strong experience in process improvement, operational excellence, or workflow design within complex organizations.
• Demonstrated ability to design, implement, and sustain operational processes across multiple teams.
• Experience leading cross-functional operational initiatives that improve efficiency and collaboration.
• Familiarity with process improvement methodologies such as Lean, continuous improvement, or operational excellence frameworks.
• Strong facilitation and problem-solving skills with the ability to translate complex workflows into clear, actionable processes.
• Ability to balance structured thinking with practical execution in a fast-moving environment.
• Proven experience managing teams and developing talent.

Responsibilities

• Lead the Process Improvement team, responsible for analyzing current marketing workflows and identifying opportunities to simplify, streamline, and improve operational efficiency.
• Oversee the Process Creation and Ideation team, developing new operational processes that support evolving marketing capabilities, tools, and organizational needs.
• Manage the Process Implementation and Sustainment team, ensuring processes are successfully launched through documentation, enablement, training, and ongoing adoption support.
• Establish clear process standards, frameworks, and governance that create consistency across marketing teams.
• Partner closely with Marketing Operations, PMO, Creative, Brand, Media, Martech, and Analytics teams to ensure processes align with how work is executed across the organization.
• Identify operational friction points and lead structured initiatives to improve cross-functional workflows and speed-to-market.
• Ensure new processes are clearly documented, scalable, and sustainable, with defined ownership and continuous feedback loops.
• Track adoption and effectiveness of key processes, identifying opportunities for refinement and continuous improvement.
• Serve as a trusted operational partner to marketing leaders, helping teams navigate and apply established processes effectively.
• Lead and develop a team responsible for process design, improvement, and operational enablement.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Benefits

• Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed