Director, Marketing Operations

Front•San Francisco, CA

57d•Hybrid

About The Position

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List. We are looking for a strategic Director of Marketing Operations to build and scale the systems, analytics, and operating cadence that will power our next stage of B2B SaaS growth. This is a leadership role for a data-driven expert who excels at operational excellence, cross-functional collaboration, and continuous improvement. Reporting to the Sr. Director of Revenue Operations, you will lead a small, high-impact team dedicated to building a scalable, efficient, and predictable marketing engine. In this role, you will own the end-to-end marketing technology stack and its data, from lead flow and funnel integrity to attribution, forecasting, and performance insights. You will be a critical partner to Growth Marketing, Sales Ops, Data Analytics, and Finance, working hand-in-glove to align on GTM strategy. Your mission is to translate complex data into a predictable pipeline, leveraging scalable systems, automation, and innovative practices to accelerate both acquisition and expansion growth.

Requirements

8+ years in Marketing Operations or Revenue Operations in high‑growth B2B SaaS, including 3+ years leading Marketing Operations teams
Expert proficiency with HubSpot marketing automation, Outreach, and attribution system (eg Bizible), plus comfort with CDP/ETL, enrichment, and data warehousing concepts for fluency of communication with our GTM Data team
Advanced analytical skills with the ability to design trustworthy dashboards and dig into the “why” behind trends
Demonstrated success building lead lifecycle, scoring, and attribution that GTM leaders actually trust
Strong systems thinking and process design. You prefer simple, durable solutions over fragile complexity
Clear, concise communicator who can align executives, marketers, and ops peers on definitions and decisions
Bias to action and ownership. You ship, measure, and iterate

Nice To Haves

Experience in AI‑enabled products like Qualified
SQL proficiency and comfort partnering on schema design with Data teams
Data integration both SSO as well as iPaaS to support the data integration of MAP, Attribution and CRM.

Responsibilities

Operationally scale and lead a high‑performing Marketing Operations team, setting priorities, rituals, and high standards for the team, including hiring, coaching and career progression
Act as a strategic advisor to our marketing leadership stakeholders (Demand Gen, Growth, Product Marketing, Lifecycle), using data-driven insights to help shape program strategy, optimize channel mix and identify new growth opportunities
Own our core marketing systems and data model across HubSpot, LeanData, Qualified, Outreach, 6sense and attribution (eg. Bizible), ensuring clean schemas, data accuracy, reliable integrations, and governed processes
Evaluate, implement, and transform our marketing technology stack operationalizing cutting-edge, AI, ABX and automation platforms to drive pipeline and revenue growth
Architect lead lifecycle, scoring, routing, and SLAs that maximize speed to value and conversion across segments and motions
Deliver executive‑grade reporting and insights: pipeline and funnel analytics, multi‑touch attribution, campaign ROI, forecasting, and budget efficiency as well as establish and enforce a comprehensive data governance framework, ensuring data quality, hygiene, and integrity across all systems
Stand up a robust experimentation framework and measurement plan for paid, lifecycle, and product‑led growth initiatives
Deep understanding of campaign architecture, enrollment and status as well performance reporting
Develop and manage a marketing enablement program, including building and maintaining clear process documentation, providing training on tools and workflows, and ensuring campaign execution is standardized and efficient
Partner with Sales and other RevOps team members to align definitions, dashboards, and capacity plans from MQL to closed‑won
Raise the bar on data quality: instrumentation, QA, identity resolution, and privacy‑safe primary and secondary enrichment platforms
Translate insights into action; recommend resource allocation, channel mix, and campaign optimization backed by clear evidence
Collaborate closely with and report into the Sr. Director of Revenue Operations to drive GTM alignment and operating cadence

Benefits

Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!