Director, Managing Director- 401K Relationship Manager

Fidelity Investments•Covington, KY

1d•Hybrid

About The Position

Job Title: Director Managing Director Note: Fidelity will not provide immigration sponsorship for this position The Role The Managing Director (MD) is entrusted with a book of business of defined contribution. The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for managing, educating, resolving client issues, building relationships and meeting the needs of Plan Sponsors. The Team The MD is considered the lead associate for the Book of Business with supporting functions (Client Service Manager, Testing and Reporting Analyst) providing services through the MD to the client. Responsible for building and developing strong internal working relationships with Fidelity personnel in support of service delivery. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to [email protected], or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact [email protected] For roles based in Germany: Contact [email protected] Fidelity Privacy Policy

Requirements

College degree preferred or equivalent work-related experience.
Series 7 & 63 required.
8+ years of Relationship Management or Client Service experience; preferably within Retirement/401K industry.
Your retirement plan record keeping and administration experience.
Your relationship management experience.
You have excellent verbal and written communication skills.
Your excellent organization and time management skills and attention to detail.
You have demonstrated problem-solving skills.
Your effective presentation skills, influence and negotiation skills.

Responsibilities

Verifying client agreement about the issues and options before implementing with solutions.
Developing, managing and maintaining strong client relationships.
Building strong partnerships based on shared commitment to mutual goals.
Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship.
Acts as the client’s trusted advisor.
Building client relationship to highest level of decision makers.
Planning and conducting effective in-person and/or phone meetings.
Makes thorough plans and preparations for client meetings.
Properly planning, influencing, and implementing Fidelity solutions to address needs.
Differentiating Fidelity's benefits approach against competitive benefit solutions.
Facilitating discussions with clients regarding legal, regulatory and design issues across the plan.
Consults with clients on qualified and potentially nonqualified plan design alternatives.
Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.
The MD is responsible for analyzing the client's investment architecture and providing appropriate alternatives.
Identifying key drivers and maintains consistent formal/informal contact with key client decision makers.
Actively facilitating Investment Review meetings.
Working closely and actively leads discussions with Investment Consulting to create effective investment strategies and develop solutions that benefit clients/Fidelity.
Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries.
The MD is expected to own the client relationships for which they are accountable. This includes problem resolution on behalf of clients to produce a satisfactory outcome.