Director, Life Sciences Client Engagement - Digital Health Media - East Coast Remote

Veradigm • Raleigh, NC

14d • Remote

About The Position

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people. Veradigm Life Science The Veradigm Network is well-positioned to address the unique needs of Life Sciences customers. By leveraging the Veradigm Network, research data and associated insights become both an output of care delivery, as well as additional knowledge to improve quality of care, a true virtuous cycle. Our portfolio of solutions provides insights using real-world data directly sourced from the Veradigm Network. These solutions can help Life Sciences customers discover timely, actionable real-world evidence to improve patient experience and outcomes, and demonstrate how their products can benefit appropriate patient populations. Director, Life Sciences Client Engagement - Digital Health Media Job Summary: The Director, Client Engagement serves as the voice of the client to Veradigm and the voice of Veradigm to the client. The Director, Client Engagement seeks to ensure robust adoption of solutions, builds and fosters relationships with clients while driving engagement, retention, and growth. The Director promotes client retention and overall client satisfaction. Understands the technical side of projects and provides insight and tips on how-to Product features, troubleshoots client issues, and provides resolution. To accomplish these goals, the Director partners with our clients and internal Veradigm stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations. The Director is responsible for reviewing client financial and business objectives, creating actions to support them, and reporting progress on Key Performance Indicators. Tactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, aiding resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint.

Requirements

• Bachelor’s degree in business and/or healthcare field
• Minimum 4 years of experience in a healthcare or agency setting
• Project management and organizational skills such as: the ability to manage multiple time sensitive projects simultaneously; strong attention to detail and focus on task completion; internal and external stakeholder management
• Ability to embrace changing organizational needs, shifting priorities, and evolving role responsibilities
• Strong written, oral communication skills to effectively convey messages to cross disciplinary teams
• Demonstrated ability to present to an audience
• Client service orientated with the ability to build relationships with diverse constituents
• Demonstrated ability to self-initiate, advancing work with minimal direction
• Solid knowledge of project management methodologies, tools & techniques, including Microsoft Office, SharePoint, JIRA, Confluence
• Strategic Thinking / Thought Leadership
• Client Health Awareness & Management
• Client Advocacy
• Veradigm Market and Product Awareness
• Client Expectations Management
• Initiative
• Analytical Proficiency

Responsibilities

• Serves as a supportive operational point of contact with the client to ensure an extraordinary experience with Veradigm products and services
• Pre-sales – brand analysis and Veradigm data analysis
• Manage clients – Activate (get them live), Support (give them help), Adopt (get the renewal). Serve as information conductor through the sales, implementation, and maintenance phases of the contract.
• Liaise with AdOps for campaign management and sales for campaign performance and support.
• Develop subject matter expertise in EHR, Digital Health Media, Programmatic Advertising, Agencies and BipPharma stakeholders.
• Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.; Monitor and share observations regarding client interaction and management
• Identifies and grows reference accounts, including sharing client success stories and outcomes improvements
• Drives client prioritization with escalated issues in support
• Job responsibilities include fostering the Company’s compliance with all applicable laws and regulations, adherence to the Code of Conduct and Compliance Program requirements, policies and procedures. Compliance is everyone’s responsibility.

Benefits

• Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees