Director, Legal Operations – External Engagements, Data & Analytics

GEICO•Bethesda, MD

5d•Hybrid

About The Position

GEICO is one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace. At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. We are seeking a highly skilled and motivated Director of Legal Operations – External Engagements, Data & Analytics. This role is responsible for two of the most strategically important functions: managing how we deploy, evaluate, and optimize our external legal resources, and building the data and analytics infrastructure that powers smarter decision making across the entire legal function. Reporting directly to the Head of Legal Operations, this Director works in close partnership with Legal Operations peers — the Director, Legal Ops Support Services and the Director, eDiscovery & Records Management — to ensure Law, Policy, & Compliance operates as a cohesive, high-performing, and cost-efficient organization. The ideal candidate brings deep outside counsel management expertise, strong financial acumen, and a genuine passion for translating data into insight and action.

Requirements

B.A./B.S. in business or other relevant subject
At least 10 years of relevant experience in a corporate legal department, claims organization, or law firm.
Experience managing or mentoring legal operations or data analytics professionals

Nice To Haves

JD, MBA, or advanced degree a plus but not required

Responsibilities

Own the legal spend analytics function, producing regular matter-level and practice group spend reports, trend analyses, budget vs. actual tracking, and savings initiative reporting
Own the Outside Counsel Management Center of Excellence by managing all external counsel engagements across the company, including in the Claims org.
Develop and maintain a legal spend benchmarking program, leveraging industry data to evaluate the competitiveness of our rate structures and overall cost profile relative to financial services peers
Build, own, and continuously improve the legal department's KPI framework — defining the metrics that matter most across outside counsel performance, matter management, resource utilization, and operational efficiency.
Lead and develop the legal data team who serve as a shared analytics resource for the entire Legal, Policy, & Compliance organization.
Establish and manage a clear prioritization and intake process for analytics requests across all legal operations domains, ensuring equitable and transparent access to analytical support across all peer functions.
Oversee the design and maintenance of legal department dashboards and data visualizations that translate complex data into clear, compelling narratives for executive leadership.
Serve as the business owner of the matter management and CLM platforms, defining data standards, workflow requirements, and reporting outputs in partnership with Legal Tech.
Negotiate vendor or law firm pricing.
Knowledge of the latest industry trends and evolving market forces governing legal and expert firm rates and billing trends.

Benefits

At GEICO, we help our customers through life’s twists and turns.
Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success.
From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.
You’ll have access to industry leading training, certification, career mentorship and coaching with supportive leaders at all levels.
We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset.
Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives.
Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
In office and remote opportunities, as well as our signature GEICO Flex program, offering the ability to work remotely for up to four weeks per year.