Director, Learning & Development

Convene • New York, NY

3d

About The Position

You are the visionary behind how Convene Hospitality (CHG) learns and grows. You will champion a comprehensive learning strategy, taking the lead to design and run critical programs that accelerate the achievement of our business goals and successfully drive change across the organization. This role is crucial as Convene Hospitality Group evolves into a multi-brand business. You will be responsible for creating a scalable learning framework that supports our global and product expansion, and you will use data to track, measure, and report on training effectiveness to ensure results meet objectives. As a key member of the Global People & Culture team, you will oversee the US L&D Manager & UK L&D Specialist and report to the VP, Talent Strategy.

Requirements

• You are an entrepreneurial, inventive leader who embraces a high-growth environment that is rapidly scaling.
• 8+ years of progressive experience in learning and development, specifically focused on scaling programs within high-growth, multi-brand, or global organizations.
• Proven ability to design and implement a comprehensive learning strategy that translates complex business goals into actionable training roadmaps and content.
• Deep expertise in instructional design and high-impact facilitation, with the ability to engage diverse audiences ranging from frontline service staff to executive leadership.
• Hands-on experience managing the full L&D infrastructure, including Learning Management Systems (LMS), departmental budgets, and vendor relationships.
• Proficiency in using data and performance metrics to measure training effectiveness, track ROI, and drive continuous improvement across the organization.
• Experience leading and developing a distributed team of L&D professionals while collaborating cross-functionally with senior stakeholders and subject matter experts.
• An entrepreneurial and agile mindset, with a track record of successfully navigating organizational change and new market expansions.
• Excellent technical skills in Google Workspace and modern productivity tools to create visually appealing and professional training materials.

Responsibilities

• Collaborate to define a clear, actionable learning strategy that helps us hit our business targets.
• Design our content roadmap alongside key partners, using training as a tool to successfully navigate organizational changes.
• Regularly check in with stakeholders to identify where training is needed most, both company-wide and within specific teams.
• Partner with leaders to understand their evolving training needs, test out new programs, and nail the program rollout.
• Work with Subject Matter Experts (SMEs) to translate complex needs into clear learning objectives and practical training.
• Collaborate directly with the openings team to strategize on training tools, programs, and resources that explicitly support our future growth plans in new locations and for new brands.
• Design engaging learning experiences, from workshops and on-demand modules to comprehensive programming that actively nurtures internal talent.
• Create training materials and detailed facilitator guides that are visually appealing and drive consistent delivery.
• Own and continually improve our new-hire onboarding experience, ensuring every employee feels a sense of belonging and purpose from day one.
• Regularly facilitate high-impact workshops yourself.
• Build the infrastructure and tools needed to deliver learning and development at scale.
• Oversee our Learning Management System (LMS) for creating, distributing, certifying, and reporting on all employee eLearning.
• Develop a robust system to report on key performance metrics, including participation, budget, learning effectiveness, and feedback.
• Efficiently manage the L&D budget.
• Proactively seek input from team members to adapt, iterate, and refine the L&D strategy and content.
• Track, measure, and report on training efficiency metrics to ensure we are hitting our objectives and hold the team accountable to results.
• Stay connected to the broader L&D community to bring cutting-edge ideas and technology into CHG.

Benefits

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees