Director, Learning & Development

Municipal Credit Union•New York, NY

13h

About The Position

The Director, L&D, is responsible for leading the development and overall strategy of training initiatives for the Credit Union. This position oversees training programs in support of departmental and organizational goals as well as organization-wide compliance training and developmental initiatives.

Requirements

Bachelor’s degree or relevant work experience required.
Minimum of seven years of Training and Development experience in retail banking preferred.
Certifications in Training and Development preferred.
Strong communicator, advisor, and negotiator, with demonstrated ability to build relationships with stakeholders of all levels.
Ability to think strategically to provide training solutions to current and future needs.
Ability to manage projects and autonomously drive work forward in collaboration with others.
Deep understanding of professional learning and the ability to design meaningful and effective learning experiences.
Comprehension of various training techniques and best practices.
Excellent facilitation skills.
Adaptable and excellent at handling objections / challenges and confrontation.
Excellent verbal and written communication.
Ability to travel.
Highly ethical.
Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
Technologically proficient.

Responsibilities

Develop training strategies to proactively meet the needs of all business partners, including ongoing compliance and regulatory training needs.
Ensure all training aligns with organizational strategy to meet current and future needs.
Develop and manage the annual learning curriculum and budget.
Oversee all training and instructional methods, utilizing individual training, blended learning, demonstrations, workshops, online training, or other relevant methods.
Direct the development of courses and training aids to ensure information is relevant and meets training objectives.
Partner with external vendors, as needed, to coordinate training, ensuring all objectives are met and post-training plans are developed to confirm retention.
Oversee the design, development, scheduling, delivery, and evaluation of training programs and supporting materials.
Implement new training programs, assess training techniques, evaluate training results, and consider process improvements to suggest meaningful modifications to existing offerings.
Liaise with department heads and senior management, to coordinate course development.
Oversee employee engagement events and initiatives, promoting participation and aligning with organizational core values.
Chair the ERG Council and oversee Employee Resource Groups (ERGs) to increase a sense of belonging.
Lead culture initiatives to support the wellness and wellbeing of all employees.
Direct and develop leadership programs to support performance management, retention, and succession plans.
Advise department heads and management regarding training and development.
Direct and oversee the administration of LMS systems.
Perform other related duties as requested and special projects as assigned