Director, Learning & Development, Product Manager Learning Consultant

Mastercard • Purchase, NY

4d

About The Position

At Mastercard, our Learning & Development (L&D) organization plays a vital role in empowering our people to grow, lead, and thrive. From onboarding to skill development and leadership development, we support every stage of the employee journey with impactful learning experiences. We are seeking a Director, Product Management Learning Consultant to shape the learning strategy for Mastercard’s Product Manager community. This role serves as a key bridge between Mastercard’s Product Management Community and persona-specific skill needs, ensuring enterprise learning priorities are translated into relevant and scalable approaches through partnership with business leaders, People & Capability (P&C) and delivery partners. The ideal candidate is a strategic learning and performance consultant who: • Brings a consultative, enterprise-first mindset focused on alignment and enablement rather than standalone program ownership • Demonstrates strong judgment in prioritizing scale, reuse and long-term impact over bespoke solutions • Builds credibility with senior business, product and P&C stakeholders through thoughtful diagnosis and recommendations • Effectively navigates complex, matrixed environments by influencing without direct authority • Partners with global cross-functional teams and vendors to translate strategy into action

Requirements

• Leadership experience in Learning & Development, Talent Management, Organizational Effectiveness, or HR, including work with Product Management populations
• Demonstrated experience consulting with senior stakeholders and translating business needs into learning strategies
• Strong understanding of adult learning principles and performance consulting
• Experience working in complex, matrixed organizations
• Strong understanding of adult learning principles, instructional design, and performance consulting
• Familiarity with product roles, organizations and ways of working
• Experience managing vendor relationships and delivery teams
• Learning Strategy & Consulting: Ability to translate enterprise and product strategies into clear learning priorities and capability plans that drive alignment and long-term impact
• Performance & Capability Diagnosis: Assesses skill and performance gaps using data, stakeholder input and market insight to inform targeted, scalable recommendations
• Stakeholder Partnership and Influence: Builds trusted relationships across functions by influencing and navigating competing priorities
• Communication & Storytelling: Skilled in crafting clear, compelling narratives that drive engagement and adoption
• Portfolio & Prioritization Thinking: Applies strong judgment to balance foundational needs, emerging capabilities and enterprise reuse, favoring scalable solutions over bespoke work.
• Innovation & Agility: Explores and pilots new learning approaches with a test-and-learn mindset, adapting quickly to evolve product and workforce needs
• Analytical Acumen: Ability to interpret data and metrics to assess impact and inform decisions
• Project Management: Capable of managing multiple initiatives, timelines, and stakeholders simultaneously

Responsibilities

• Strategic partnership and planning o Partner with Product Management, P&C Business Partners, Talent Consultants, Talent Acquisition and other L&D stakeholders to understand business priorities and capability needs.
• Translate enterprise and Product Manager Strategy priorities into a cohesive, persona-based learning strategy
• Ensure learning priorities align with global L&D frameworks while remaining relevant to technical audiences
• Consulting and advisory o Serve as a trusted advisor to senior Product Manager and P&C stakeholders
• Conduct performance and capability diagnostics to identify gaps, opportunities and priorities
• Recommend learning and non-learning interventions aligned to business outcomes and long-term capability goals
• Portfolio alignment and enablement o Prioritize reuse and alignment to enterprise frameworks over net-new development
• Identify true gaps and advise on targeted pilots or extensions where appropriate
• Engagement, activation and adoption o Partner with cross-functional teams and stakeholders to drive awareness, engagement and adoption of learning initiatives
• Shape go-to-market and activation strategies in collaboration with delivery partners
• Serve as a primary point of contact for learning consultation and alignment within the Product domain
• Continuous improvement and innovation o Monitor learning engagement and effectiveness through available insights and stakeholder feedback
• Identify opportunities to pilot innovation approaches that may scale across roles or regions
• Stay current on learning and product trends to inform future priorities

Benefits

• Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
• Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees