Director, Launch Engagements

Axion•New York, NY

About The Position

We're seeking an experienced Director, Launch Engagements to lead the implementation and adoption of Axion’s platform for newly onboarded enterprise clients. This role combines customer success, operational excellence, and a strategic focus on driving client outcomes and long-term partnership growth. You will play a pivotal role in ensuring the successful delivery of our platform, demonstrating value, and identifying opportunities for broader adoption and deeper commercial engagement within client organizations.

Requirements

Proven leader with 5+ years managing teams in customer success, professional services, or enterprise software delivery.
Strong experience in driving measurable client outcomes and identifying opportunities for deeper partnerships and growth.
Technical acumen with experience in enterprise software implementations, data integration, and platform configuration.
Exceptional communication and relationship management skills, with the ability to engage at all levels of an organization.
Analytical and results-oriented, with a track record of leveraging data to showcase impact and inform decisions.
Adaptable and effective in a fast-paced startup environment with competing priorities.

Responsibilities

Strategic Leadership & Client Engagement: Own the success of new client launches, ensuring alignment with client goals and Axion’s growth objectives.
Build and maintain strong relationships with client stakeholders, including technical users, champions, and senior executives.
Facilitate executive-level engagement to align on project progress, strategic value, and opportunities for growth.
Partner with Sales to identify and execute commercial opportunities by leveraging insights from early successes.
Implementation & Adoption Oversight: Lead project planning and execution for new client implementations, ensuring seamless onboarding and alignment on deliverables.
Oversee platform configuration and data integration processes, validating alignment with client workflows and objectives.
Facilitate workshops to understand client processes, pain points, and key success metrics.
Drive user enablement efforts, including training sessions and ongoing support to embed Axion into client workflows.
Commercial Alignment & Value Realization: Collaborate with client teams to document and measure ROI, showcasing the platform’s impact on their business objectives.
Identify and communicate opportunities for additional use cases, expanding Axion’s footprint within client organizations.
Present early wins and progress updates to client executives, demonstrating the platform’s strategic value.
Partner with Sales to secure client buy-in for expanded deployments, additional licenses, or broader platform adoption.
Operational Excellence: Coordinate cross-functional teams to ensure timely delivery and successful implementation of Axion’s platform.
Manage operational relationships, resolving issues proactively and ensuring high client satisfaction.
Oversee the development and documentation of best practices, playbooks, and lessons learned to standardize success across accounts.
Metrics & Reporting: Monitor user adoption, platform engagement, and overall client satisfaction.
Prepare and deliver executive-level reports on implementation progress, adoption metrics, and business impact.
Use insights from client engagements to inform product improvements and internal processes.
Additional Responsibilities: Lead workshops to uncover client challenges and map solutions to business objectives.
Facilitate the onboarding of client teams, ensuring they are equipped to maximize platform value.
Partner with Sales and internal stakeholders to align on commercial strategies for growth.
Monitor and address challenges in adoption, ensuring the platform delivers measurable impact.
Prepare transition plans for scaling and broader enterprise adoption.
Develop and maintain relationships with key client stakeholders to foster long-term partnerships.