Launch Director

Remodel Health•Indianapolis, IN

2h•Hybrid

About The Position

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes. Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here! Job Summary As Launch Director, you are the bridge between our Growth teams and Operations organization. The Launch Director will work with Account Executives to understand outstanding customer opportunities and build the process and structure to make sure we transition those opportunities through our implementation pipeline. The Launch Director will identify weakness, or blindspots, in the engagement process and work to bring accountability and structure to our growth team as we look to fill gaps that ensure a smooth launch and implementation. In this role, you need confidence to engage the sales team as they walk through solutions and the organization to work with operations to both prepare them and build the necessary framework to support solutions.

Responsibilities

Provide expert knowledge of our services to our clients
Serve as an ambassador for Remodel Health
Drive to continually improve our internal processes for client experience
Utilize project management skills to ensure accurate completion of onboarding tasks
Forwarding facing field representative for onboarding (Travel Expected)
Onboard multiple organizations and manage the details of each every month
Be the first point of contact for new clients
Track and ensure all documentation is submitted and processed during onboarding
Develop and maintain relationships with both administrators and employees
Manage daily tasks to prioritize time-sensitive issues
Communicate weekly with Account Executives to understand their current proposed solutions (What part of the process?)
Identify implementation weaknesses
Work with VP of Sales to build new processes to ensure successful implementation
Prepare operations for complex solutions and work with them to build out processes to best prepare them to implement solutions.
Support account executives, strategically using him to fill gaps and build structure needed for successful implementation.
Manage Launch team, as launch coordinators are added
Report regularly to the VP of Sales identified system weaknesses. Work alongside VP to build processes necessary for successful transition from growth to operations.