Director, IT System Services

TX-HHSC-DSHS-DFPS • Austin, TX

1d • Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

The Director of the Health & Human Services (HHS) Information Technology (IT) System Services Division is selected by and accountable to the HHSC ADCIO or DCIO of IT Infrastructure Services. This position performs advanced, senior-level managerial work providing direction and guidance in strategic operations and planning. Work involves establishing divisional strategic objectives, goals and plans; developing policies; reviewing guidelines, procedures, rules, and regulations; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating the Division's activities; along with reviewing, approving, and managing budgets and contracts. The position is responsible for delivering prompt, responsive, efficient, and customer-oriented support services to ~50,000 HHS System end users. Services within the scope of the Director's responsibility includes but is not limited to:

• Office 365 services
• Identity & Access Management services
• Workstation & Software Management
• Active Directory services
• Systems Configuration Management
• Enterprise Storage

This position works under limited direction with extensive latitude for the exercise of initiative and independent judgment.

Requirements

• Familiarity with information technology operations, including: Office 365 services, Identity & Access Management services, Workstation & Software Management, Active Directory services, Systems Configuration Management, Electronic Faxing, Cellular Device Management, and Enterprise Storage.
• Knowledge of ITIL (Information Technology Infrastructure Library) Service Management Processes.
• Knowledge of State of Texas procurement practices and DIR contracts.
• Superior communication skills, both verbal and written.
• Superior mentoring and leadership skills.
• Demonstrated skill in representing the HHS IT organization with internal and external entities.
• Demonstrated leadership and management skills required for a complex and sophisticated technical workforce.
• Ability to direct and organize information technology activities.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Graduate or post-graduate degree with major course work in Math, Science, or Computer Science or a related field.
• At least 10 years of experience leading IT teams in lieu of education would be acceptable.

Responsibilities

• Directs, manages and oversees the HHS IT System Services Division by establishing and implementing short and long-term strategies to accomplish HHS vision, goals and objectives to deliver in-scope IT services to business partners within reasonable schedules, budgets, and quality objectives. Ensures that infrastructure systems operate according to identified standards, regulatory agencies’ requirements, and legal requirements. In-scope services include but are not limited to: Office 365 services, Identity & Access Management services, Workstation & Software Management, Active Directory services, Systems Configuration Management, Electronic Faxing, Cellular Device Management, and Enterprise Storage.
• Interfaces with other HHS departments to ensure the proper operation of in-scope system services; coordinate to provide support and ensure appropriate joint operations with other HHS agencies, managed services vendors, and service providers; work with program and divisional personnel, management, and IT points of contact to provide excellent customer service.
• Advises HHSC executive management on HHS IT System Services Division initiatives in support of business goals and objectives and oversees ongoing improvements and system enhancements within the division.
• Collaborates with HHS IT Chief Technology Officer (CTO), Chief Information Security Officer (CISO) and Project Management Office (PMO) offices to define and implement HHS IT strategic roadmaps.
• Selects, trains, develops and mentors direct reports to improve organizational effectiveness. Manages departmental budget and contracts in an efficient manner ensuring that all relevant policies and procedures are followed.
• Formulates, monitors and reports on HHS IT System Services service levels, metrics, staffing, and funding requirements for both state staff and vendors.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees
• defined benefit pension plan
• generous time off benefits
• numerous opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Director