Director, IT Strategy & Governance

RSC • Coppell, TX

20d • Hybrid

About The Position

The Director of IT Strategy & Governance will be responsible for defining, developing, and executing the technology roadmap. This role ensures alignment between technology investments and business priorities while fostering strong relationships with strategic partners and vendors. The Director will lead a team of 2–3 direct reports, driving innovation, governance, and strategic decision-making across the organization. This is a highly collaborative leadership role, working closely with cross-functional teams, brand leaders, and executive stakeholders to ensure technology enables operational success and long-term business growth.

Requirements

• Bachelor’s degree in Information Technology, Business, or a related field (Master’s preferred).
• 10+ years of progressive experience in IT leadership, with at least 5 years in a strategic or director-level role.
• Proven ability to develop and execute enterprise technology strategies.
• Strong understanding of restaurant technology ecosystems (POS, loyalty, digital ordering, data platforms).
• Exceptional vendor negotiation and partner management skills.
• Strong business acumen with the ability to align technology initiatives to financial outcomes.
• Excellent communication, influencing, and stakeholder management skills.
• Demonstrated ability to lead and develop teams in a fast-paced environment.

Nice To Haves

• Experience in the restaurant, hospitality, or retail industry strongly preferred.

Responsibilities

• Develop and maintain the technology strategy aligned with corporate and brand objectives.
• Identify emerging trends and evaluate innovative solutions that enhance guest experience, streamline operations, and improve profitability.
• Partner with executive leadership to define technology priorities and investment plans.
• Lead the business case development for new enterprise-wide technology initiatives
• Establish governance frameworks for technology initiatives, ensuring compliance, security, and scalability.
• Oversee the prioritization and execution of technology projects, balancing enterprise and brand needs.
• Monitor ROI and performance of technology investments, providing regular updates to leadership.
• Develop and own a resource allocation model for the IT organization that ensures resources are allocated effectively on business priorities
• Build and manage strategic relationships with key technology vendors and service providers.
• Negotiate contracts, manage performance, and ensure vendors deliver on SLAs and value commitments.
• Evaluate and onboard new technology partners that support business innovation.
• Lead, mentor, and develop a high-performing team of 2–3 direct reports, fostering a culture of collaboration and innovation.
• Promote continuous learning and professional development within the technology team.
• Serve as a strategic advisor to brand leaders and functional teams on technology-related initiatives.
• Partner with Operations, Finance, Marketing, and other departments to ensure technology supports brand-specific and enterprise-wide goals.

Benefits

• Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
• Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
• Enjoy our brands: Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®.
• Rewards for your impact: Annual bonus eligibility for every RSC Team Member.
• Wellbeing at work: On-site gym and fitness classes like yoga and boot camp.
• A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard.

What This Job Offers

• Job Type: Full-time
• Career Level: Director