Director, IT Infrastructure and Operations

Bristow Group•Houston, TX

About The Position

The Director IT Infrastructure and Operations is responsible for Bristow’s unified information technology infrastructure and support services and for leading the staff who design, maintain and operate it. The Director is responsible for infrastructure architecture, performance, availability, incident, capacity, configuration, security and for the tools, processes, and personnel to support system uptime, availability, enhancements and operations. The Director will provide leadership in the ongoing operations and improvements of network, storage, compute, security and cloud architecture, resolve problem areas, uphold product quality, and drive innovation and design with constant engagement across a variety of stakeholders.

Requirements

Bachelor’s Degree in a relevant technology, engineering, aviation/transportation, or computer science field or relevant experience
15+ years’ of experience within Information Technology: supporting systems, people and processes
Experience leading, managing, and delivering projects, managing both external clients/stakeholders and internal leaders and project teams
Experience with managing and leading Projects and Project Management concepts (certification preferred)
Experience with the Solution Development Life Cycle (SDLC) process
Experience with IT Infrastructure Library (ITIL) framework, especially around Change & Release Management
Experience with Security and Risk Management, including but not limited to: SOX, ISO 27001 IT General Controls
Experience with IT organizational and business change management concepts
Ability to translate business requirements into technology requirements
Strong strategic vision with a hands-on approach to operational excellence.
Excellent leadership and interpersonal skills, with the ability to influence at all organizational levels.
Proven ability to manage budgets, drive cost savings, and achieve IT ROI
Microsoft Office Intermediate skills
Artificial Intelligence (GenAI) Toolsets: MS Copilot, ChatGPT, Claude, etc
Excellent Presentation Skills
Results-oriented and continuous improvement mindset
Strong verbal and written communication skills at all levels, including with leadership and management
Highly organized with the ability to organize own workload
Highly motivated with the skills and temperament to function effectively and efficiently in a Corporate environment
Exhibit a high level of integrity and confidentiality
Ability to keep a level head when working under pressure
Dedicated to promoting a positive image of the organization
Ability to work and manage remote teams
Proactive and enthusiastic, with a willingness to roll up your sleeves
Ability to travel to various operational locations as requested

Responsibilities

Establish a product and services roadmap and lead initiatives to transform IT Infrastructure systems by identifying key areas for improvement and implementing strategic changes.
Provide technical and operational oversight and leadership to the architecture, engineering, and support operations teams, in support of global standardization, system deployments and continuous improvements.
Contribute to the management of a whole project management process and systems life cycle management for the implementation and operations of the infrastructure systems
Manage production releases while partnering with internal teams to ensure stakeholders are involved with testing, cutover, and hyper care activities
Manage the planning and deployment of infrastructure and cloud system integrations with company and third-party provider systems
Work with the business process owners to standardize the technology platform and support processes for regional and global IT systems
Develop proposals, statements of work, business requirements documents, resource planning and project plans
Drive process automation and effective management to replace manual operations and create efficiencies
Oversee the relationship with third-party onsite and offshore IT resources on infrastructure and service management activities, including product technical support, incident management, change management, and release management.
Work directly with systems vendors and service providers to deliver new functionality and to ensure prompt resolution of any problems or emergencies
Act as point of escalation for on-call system support for critical issues as needed
Support the business stakeholders in management and definition of business requirements for systems include enhancements and new functions
Oversee and maintain IT security and compliance activities in support of compliance regulations, including (SOX, ISO, NIS, etc.)
Manage risks and issues proactively, including resources, costs, and systems, and recommend appropriate solutions.
Define and enforce identity, network infrastructure, application, device, and data security standards, with layered defenses to achieve a zero-trust environment.
Review and assist in the development and delivery of system and process training to user community through webinars, videos, knowledge base, and other employee engagement practices
Define and publish regular IT infrastructure operations metrics and KPIs
Other duties as assigned