Director, IT and Infrastructure
About The Position
The Director of IT and Infrastructure is a strategic and hands-on technology leader responsible for driving agility, scalability, and resilience across enterprise and production environments. This role oversees the infrastructure that powers both internal IT systems and customer-facing production applications ensuring the environment supports fast-moving engineering workflows, continuous integration and deployment (CI/CD), and secure, high-availability operations. Reporting to the Head of IT and Cybersecurity, this position partners closely with Engineering, DevOps, Security, and Cloud Operations to modernize the company's hybrid infrastructure, optimize automation pipelines, and enable faster innovation cycles without compromising reliability or compliance.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or related field; Master's preferred
- 10+ years of experience in IT infrastructure or operations roles, with at least 5 years in a leadership capacity
- Proven experience building and supporting CI/CD environments in hybrid or multi-cloud architectures (AWS, Azure, or GCP)
- Strong technical background in Linux/Windows systems, networking, cloud platforms, and automation frameworks
- Hands-on understanding of infrastructure-as-code, container orchestration (e.g., Kubernetes, Docker), monitoring tools (e.g., Prometheus, Grafana), and DevOps toolchains (e.g., Jenkins, GitLab, ArgoCD)
- Demonstrated success leading cross-functional technical teams in fast-paced engineering or SaaS environments
- Excellent communication, collaboration, and problem-solving skills; able to translate technical issues into business outcomes
Nice To Haves
- Experience supporting production customer-facing environments in SaaS, networking, or high-availability domains
- Prior background working closely with software engineering and SRE teams to improve agility and reliability
- Knowledge of security frameworks, ITIL principles, and automation-first operations
- Familiarity with FinOps or cloud cost management practices
- Experience managing remote teams
Responsibilities
- Lead the design, implementation, and continuous improvement of on-premise, hybrid, and cloud infrastructure supporting enterprise systems and production workloads
- Ensure high availability, performance, and security of all core infrastructure services including compute, storage, networking, and cloud environments
- Oversee production operations with a focus on observability, scalability, and proactive incident management
- Drive adoption of DevOps and Agile practices across IT and infrastructure teams to accelerate release cycles and reduce deployment friction
- Partner with engineering and product teams to enable CI/CD pipelines, environment provisioning, and automated testing frameworks
- Establish infrastructure-as-code and configuration management standards (e.g., Terraform, Ansible, or equivalent) to ensure consistency and repeatability
- Serve as a bridge between IT and software engineering teams, ensuring infrastructure decisions directly support developer velocity and reliability of production systems
- Partner with Engineering leadership to align infrastructure roadmaps with product delivery timelines and technology evolution
- Advocate for operational excellence by embedding observability, performance tuning, and postmortem culture into the engineering process
- Define and execute a multi-year infrastructure modernization roadmap that enables agility, automation, and cost optimization across data centers and cloud platforms
- Manage infrastructure lifecycle planning-including capacity, patching, upgrades, and end-of-life management
- Ensure compliance with security, audit, and operational standards in coordination with the Information Security team
- Lead and mentor a team of system engineers, cloud administrators, and IT operations specialists
- Foster a culture of ownership, speed, and continuous improvement within the infrastructure team
- Manage relationships with key technology vendors, service providers, and support partners to ensure value alignment and operational excellence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
251-500 employees
