Director, Issues Management Lead, 1LoD Risk & Controls

BNY • New York, NY

8h • $127,000 - $273,000

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Director, Issues Management to join our 1LoD Risk & Controls team. This role is located in New York. In this role, you'll make an impact in the following ways: Lead the design, implementation, and continuous enhancement of the Issues Management platform, aligned with the enterprise Issue Management Policy and enhanced procedures Establish clear RACI, escalation pathways, and oversight routines across businesses, partnering with 2LoD Risk & Compliance to harmonize definitions, thresholds, and expectations for issue classification, remediation, and quality Oversee the design and automation of dashboards for SLA tracking, overdue issues, issue aging, and remediation timeliness—integrating ServiceNow, Snowflake, and Hub dashboards. Partner with Engineering, Automation, and AI teams to streamline workflows and leverage digital employees for rule-based reviews. Ensure real-time transparency for senior leaders, auditors, and regulators, driving consistency in remediation standards, evidence collection, and closure documentation

Requirements

• 10+ years' experience in Operational Risk, Issues Management, Internal Audit, or Controls functions in a financial institution
• Demonstrated expertise in leading complex remediation programs and initiatives
• Strong analytical and data-literacy skills; familiarity with ServiceNow, Snowflake, and automated dashboards preferred.
• Executive presence with ability to challenge, influence, and partner with senior stakeholders.
• Proven ability to lead teams through transformation and ambiguity.

Responsibilities

• Lead the design, implementation, and continuous enhancement of the Issues Management platform, aligned with the enterprise Issue Management Policy and enhanced procedures
• Establish clear RACI, escalation pathways, and oversight routines across businesses, partnering with 2LoD Risk & Compliance to harmonize definitions, thresholds, and expectations for issue classification, remediation, and quality
• Oversee the design and automation of dashboards for SLA tracking, overdue issues, issue aging, and remediation timeliness—integrating ServiceNow, Snowflake, and Hub dashboards.
• Partner with Engineering, Automation, and AI teams to streamline workflows and leverage digital employees for rule-based reviews.
• Ensure real-time transparency for senior leaders, auditors, and regulators, driving consistency in remediation standards, evidence collection, and closure documentation

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life's journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
• BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
• BNY assesses market data to ensure a competitive compensation package for our employees.
• The base salary for this position is expected to be between $127,000 and $273,000 per year at the commencement of employment.
• However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed