Director, Issues Management Lead, 1LoD Risk & Controls
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, Issues Management to join our 1LoD Risk & Controls team. This role is located in New York.
Requirements
- 10+ years’ experience in Operational Risk, Issues Management, Internal Audit, or Controls functions in a financial institution
- Demonstrated expertise in leading complex remediation programs and initiatives
- Strong analytical and data-literacy skills; familiarity with ServiceNow, Snowflake, and automated dashboards preferred.
- Executive presence with ability to challenge, influence, and partner with senior stakeholders.
- Proven ability to lead teams through transformation and ambiguity.
Responsibilities
- Lead the design, implementation, and continuous enhancement of the Issues Management platform, aligned with the enterprise Issue Management Policy and enhanced procedures
- Establish clear RACI, escalation pathways, and oversight routines across businesses, partnering with 2LoD Risk & Compliance to harmonize definitions, thresholds, and expectations for issue classification, remediation, and quality
- Oversee the design and automation of dashboards for SLA tracking, overdue issues, issue aging, and remediation timeliness—integrating ServiceNow, Snowflake, and Hub dashboards. Partner with Engineering, Automation, and AI teams to streamline workflows and leverage digital employees for rule-based reviews.
- Ensure real-time transparency for senior leaders, auditors, and regulators, driving consistency in remediation standards, evidence collection, and closure documentation
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
