Director, Internal Fraud Reporting & QA

American Express•Charlotte, NC

6d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Director, Internal Fraud Reporting & QA plays a critical role in shaping how American Express measures, reports, and communicates internal fraud and insider risk across the enterprise. Reporting to the Vice President of Detection, Reporting, and QA for Internal Fraud, this role is responsible for setting the strategy and leading the delivery of high-quality, data-driven reporting and independent quality assurance that informs decision-making at both executive and enterprise levels. This leader drives the development of key metrics, dashboards, and executive reporting for both Internal Fraud and Insider Risk while establishing robust QA frameworks across internal fraud operations, analytics and business unit (BU) internal fraud activities to ensure data accuracy, consistency, and integrity across all internal fraud reporting. This leader is a strategic thinker and hands-on data storyteller who excels at translating complex internal fraud and control data into compelling insights, while elevating reporting standards, QA practices, and enterprise narratives.

Requirements

Bachelor’s degree in Data Analytics, Business, Finance, Risk Management, or related field required; Master’s preferred
10+ years of experience in fraud risk analytics, reporting, or business intelligence, or quality assurance, ideally within financial services
Experience supporting governance reporting, risk management, or compliance-driven reporting programs, and/or QA validation frameworks preferred
Demonstrated experience executing QA across operations, analytics, and control environments, including data validation, controls testing, and issue remediation
Advanced proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS
Strong understanding of data architecture, data lineage, and governance principles, including data quality controls and audit readiness
Ability to synthesize and simplify complex data into concise, impactful insights
Strong Excel and PowerPoint skills for executive reporting, visualization, and QA documentation
Familiarity with fraud risk management frameworks, KRIs, KPIs, internal control metrics, and QA/testing methodologies
Excellent communication and presentation skills with the ability to influence and provide effective challenge at senior levels
Strong organizational skills with an ability to manage multiple priorities, QA reviews, and stakeholders simultaneously
Proven leadership skills, fostering team engagement, collaboration, and accountability
Strategic thinker who can balance tactical execution with long-term vision, including enhancing QA frameworks and reporting capabilities

Responsibilities

Lead the strategy, design, and delivery of enterprise-wide internal fraud reporting, including dashboards, scorecards, and executive-level materials
Lead the quality assurance strategy and execution across internal fraud reporting and end-to-end processes, including independent QA over Operations workflows, Analytics outputs and BU internal fraud activities
Establish and maintain QA frameworks, standards, and controls spanning detection operations, analytical methodologies, and internal fraud BU activities, including validation methodologies, testing protocols, and documentation requirements
Design and implement QA checks and monitoring routines to provide ongoing oversight of operational execution, analytical accuracy, and control effectiveness, improving scalability, and consistency of internal fraud reporting validation
Oversee the creation of recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements
Oversee independent validation of key internal fraud metrics, including key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics to ensure alignment with defined methodologies and data governance standards
Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages
Drive automation and modernization of internal fraud reporting processes, including enhancements
Translate data into actionable insights, identifying trends, emerging risks, and control improvement opportunities across Operations, Analytics, and BU environments
Deliver executive-ready analytics, QA insights, and commentary that informs strategic decision-making and governance discussions
Partner across Fraud Operations, Analytics, and Risk Identification, and BU teams to connect detection insights, control performance, and operational outcomes into cohesive narratives
Develop and present insightful briefings and presentations to senior leaders, including the Chief Risk Officer, Operational Risk leadership, and Internal Audit partners
Foster a high-performance team culture emphasizing accountability, continuous improvement, and analytical rigor
Balance strategic leadership with hands-on execution to meet critical priorities and deadlines
Collaborate with the Governance team and cross-functional teams to support enterprise internal fraud reporting requirements, governance forums, and regulatory engagements
Support the development of materials for fraud governance committees, internal forums, and external regulatory submissions.
Collaborate across lines of defense to ensure alignment of internal fraud data, definitions, and reporting practices
Manage stakeholder requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery
Identify opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools
Drive adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards
Strengthen data governance, documentation, and quality control processes to support audit-ready and transparent reporting

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities